โรงแรมและที่พักนอร์ทเวสต์ โคโลราโด สปริงส์

"Amazing staff. Great breakfast. Clean room and beds. No complaints."

"We arrived around 3 o’clock to check in we were told they overbooked and they didn’t have a room for us. Then they told me to move to the side so they could help other people that were checking in. I said no, I waited in line for 45 minutes now it’s my turn to check in and you told me because I booked through a third-party that my room was canceled I explained to her that I had a confirmation they have my credit card information. She said that they had tried to call us. They didn’t and another...

"Do yourself a favor and stay here only if you absolutely must. The bed was fine, and the towels were clean, but everything else was terrible. Carpets were stained and dirty, both inside and outside of the room, and everything in sight was old and dingy. One of the first things you see when you walk in the room is the door to the bathroom which is a total disaster. The low-quality particle board door was stained from top to bottom with some kind of grease or oil and the bottom of the door was...

"After I checked in and unpacked, I discovered the tv in the room didn't work at all. The manager got me into the room next door and gave me extra rewards points for the trouble! The Manager also delivered the new room key to my room. The response was immediate and completely satisfactory. This justifies the rating."

"The $75 fee for a small pet was excessive, as it was much higher than anywhere else we stayed. (I should have researched more thoroughly before booking, as I would have definitely looked for somewhere more reasonable)"

"Parking was ample, The staff was friendly, although one was brand new and left alone, not quite sure how to run the front desk."

"Room was ok, but hallways were dingy and so was elevator. Breakfast was almost non-existent."

"Great stay"

"This is fine if you don’t want to spend a lot of time in your room. Felt more like a dormitory than a hotel. The tv was nice and big."

"Unacceptable stale smoke damage. Kept my suit in my car to protect it from the smoke damage. I work at a large hotel/resort in Washington State, and we use different industrial cleaners. Still, because of the severe stale smoke damage like what I experienced, we use an ozone machine to clean the air of strong odors from other guests. It works well. This property should use an ozone machine for bad, unacceptable odors like what I had in my room. The bed was untidy, not tucked in, looked like the...

"Nice property and very clean. Great breakfast as always from a Hyatt Place hotel."

"The castle itself was immaculate. The lodges were a bit dated with some stained carpeting, but overall very comfortable. The exterior outdoor premises were very well maintained and beautiful, and the hiking trails were particularly well maintained, private and peaceful. Breakfast on the terrace was absolutely lovely and the food served delicious"

"ok"

"Very outdated. Short staffed. We been here twice before but after this stay we won't be coming back. No maid service. Breakfast was nothing special, omelette station was not being operated the 2 out of 3 days we stayed."