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"Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back. "

"We recently stayed at this beautiful resort in the Riviera Maya and overall had a wonderful experience. The check-in process with Armando was smooth and welcoming, he was friendly, efficient, and very courteous. He went above and beyond to accommodate our family’s needs, which made a great first impression. Thank you Expedia for the welcome packet left in our room and for the pass to the neon foam party. This was one of the biggest highlights. Our room was excellent, clean, comfortable, and well-maintained throughout our stay. The entertainment team was fantastic, bringing so much energy and fun to the resort. The area that could use improvement is the dining and bar service. While the buffet food itself was decent, there was no food variety. With a little more focus in this area, the overall experience would be exceptional. Despite that, we’re happy with our stay and would consider returning in the future."