Good evening Kelsey, Thank you for choosing to stay with us. We appreciate your positive feedback regarding our staff, but we apologize that your stay was not up to our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the housekeeping and maintenance leadership team, so we can do our best to ensure this does not occur again. I certainly hope you will give us another chance to make right on this experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Christina FerrielloGeneral Manager