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"Excellente"

"Great location, spacious lobby and public areas, excellent dinning and bar experience."

"Overall the hotel was fine. The parking valet was awesome, the beds were comfortable, etc. That said, and apart from the hotel being pricier than it's worth... 1) Beware: my wife called my cell 2x from the room phone while I was at Whole Foods picking up a couple of things (her cell phone was charging, so she figured why not). Each call was a minute or less. The hotel charged me $31 and $33 for these calls. They removed the charges after I complained, but it's good to know this type of...

"Very nice hotel. Great location, nice sized rooms."

"I didn't like the mandatory food and drink. We paid for that and the staff told us we have $25 credit each day but they still charged us for food and also the internet disconnected and we had to pay again for Internet. Food was not good but rooms was very nice and clean."

"Best thing about this hotel is the location! It’s conveniently located in the center of everything. We were able to walk to most places, and there’s ton of restaurants close by. The river walk being directly across the street made everything that much easier."

"The male receptionist was extremely helpful, friendly, and welcoming. Unfortunately, the female receptionist was not as helpful or friendly. Her coworker noticed that I wasn't receiving the assistance I needed and stepped in to help, which I really appreciated. I've stayed at several RIU hotels before and have always been able to check in early when a room was available. This was the first time I've experienced a significant delay with check-in. Overall, I had a great stay. The hotel is in an...

"Great"

"Absolutely loved our stay here! It’s convenient to a lot of downtown spots, the staff was very professional and helped us get a room upgrade at a very reasonable charge, and the river view from our room was amazing. Definitely recommend staying here if you get the chance!"

"Everything was good"

"A beautiful location on the river. The common areas of the hotel are very nice. Yet, for $450 a night the rooms are nothing special and need updating. Prices of Restaurant starting at $68 and bar are also extremely expensive.My college friend and I stayed 5 nights to celebrate my birthday. Before booking I specifically called about sitting in the outdoor area with our beers and smokes and was told yes it's allowed. The very first night too tired to go the the store to buy beer I went up to the...

"Pool was out of service about half the trip. You can hear every sound in other rooms while in your room. Meaning, we could hear what was happening in other rooms. The best thing this hotel has going for it is location, but there are hundreds of hotels to choose from. I would not recommend"

"Front desk staff, were excellent as well as the wait staff and bartender in the restaurant. Great access to metro/rapid transit."

"The front desk attendants were very rude and unwelcoming. The manager was standing up there also. No one greeted us, so we weren’t sure where the check-in point was located. We were literally looking around and I finally went to what I assumed to be the front desk. I sent a complaint through Expedia and the manager responded with some weak AI generated apology. He never tried to personally introduce himself to me or anything and we were there four nights. I sent another message stating that I...

"Beautiful lake view from our 17th floor. Staff were exceptional."

"They were sold out of king beds when I checked in so I was upgraded to a suite. Very nice and clean."

"The staff was amazing!!! The young lady who checked us in needs a raise!!!"