Search Hotels Near Citadel Mall, Charleston

"I didn't eat breakfast at this hotel."

"The breakfast bar was great. Really liked the fresh yogurt and fruit. We didn't cook in the room, but it had what was be needed. And we give an extra star for having a lamp on BOTH sides of the bed!"

"Everything was excellent. The only thing that could be improved on is you need a little bit larger fridge that has a small freezer compartment."

"First time in this area, felt congested, building seemed older"

"The hotel was full and I had to stay somewhere else and I was waiting to get my refund"

"Maybe it was just room 235. Safe is broken… I know how to use. Refrigerator we had fixed which they did. I wish the owner of the property would stay and shower in room 235. Starts out alright till the water becomes abruptly scalding. Generally needs major adjustments every minute. Now what really pissed us off was we arrived late Saturday and ate the Sunday buffet. Could have been better but was fine. The property owner decided to have1 staff present to keep up with all the food and drinks. Good luck with that. The cheap property owner now only offers menu items M-F. Great, except there is 1 waiter for 30+ puzzled people. I waited over an hour along with numerous other guest. What are they thinking? The waitress tried. Typical skeleton crew to make extra money. I’ve stayed at other Double Trees that performed much better. Oh, almost forgot, 2 bartenders for about 12 guest at night. Get rid of a bartender and hire some morning staff!! Don’t get me wrong, Nice people-decent property. Poor staffing decisions. If I was the owner I would be fixing some basic yet obvious issues."

"AC worked. Have had better breakfasts at other hotels, it was basic: eggs, sausage, waffles, oatmeal, donuts. No fruit, no healthy offerings. Only received room attendance once, even when asked. We were there 4 nights. Broken furniture, closet door upon arrival. Notified staff immediately. No one ever assisted. Laundry onsite but they had no soap for purchase and did not intend on getting any. Returning with luggade full of dirty cloths. "

"I was supposed to stay there a few weeks ago but my flight was cancelled and my money was refunded with no problem. So I rebooked when I knew I was coming back. Our stay was great! Friendly staff, clean property and room, breakfast was good and great location! Will stay again!"

"Breakfast was great"