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"Buffet breakfast with plenty of choice"

" Clean good sized room. Unfortunately no air con but fan supplied. Good choice at breakfast and plenty of parking but you do have to pay which always irks me at any hotel."

"A clean, well maintained, and picturesque hotel in a lovely location. Reception staff and bar staff were helpful and friendly, the restaurant was a little more chaotic with missed food orders, unable to answer questions about food, and dropping used breakfast cutlery in our laps causing us to have to change clothes. The room was fine, although somewhat basic lacking any standout touches. The iron provided was fairly useless and caused brown stains on my white shirt the morning of attending a...

"Really enjoyed the stay, great staff, service and facilities, breakfast was great , a really nice place to stay"

"Hopefully when finished will be nice"

"Beautiful hall and surroundings. Dinner was excellent. My room was spacious and clean. The staff make this place amazing, they are all so lovely. Solveiga stood out the most, I was lucky enough to have her check me in and out and she is honestly the most wonderful person. I hope she gets the credit she deserves."

"Classical good looks and a fabulous location. I expected that meant I’d have to compromise with poor facilities and service- not at all. Ice cold air con and a big modern room"

"The staff were extremely helpful when we suffered a bad experience with our food on our first night's stay. Stick to the basic meals on the menu, like the burgers and fish and chips! We booked a bed, breakfast and evening meal deal for 2 nights, to celebrate our wedding anniversary, but, on reflection, should have booked everything separately, because we would be over £100 better off!! Apart from being placed at the worst, and least private, table in the restaurant, we only had a limited menu...

"Conveniently located with quite surroundings. Easy access to Cotwold."

"Very helpful friendly staff, nice quiet location. Great stay."

"No aircon. No fans. Horrendous conditions."

"The staff are friendly and willing to help. However, the room has no air conditioning, which is different from what was listed on the booking site. The window can only be opened up a tiny bit, which is unhelpful and made for a very unpleasant summer night."

"VERY helpful staff.. Great rooms and amenities.. Everything is as listed or better ! Highly recommend this place"

"This is a beautifully furnished, elegant hotel in the centre of Cheltenham. It’s in a quiet part of the town and with easy walking to Montpellier. The rooms are spacious, beautifully decorated with high quality tea, coffee-making machines. A fridge with a bottle of water is a thoughtful addition, the toiletries are Occitane, and the towel are of good quality cotton. The room had air conditioning which was essential during a heat wave. There is parking but it is charged per night. There is a...

"The room I booked wasant the room I was given it shown a massive room in the pics when got there had a tiny actic room"

"The carpets in the inn were filthy when walking up to the rooms! The beds were super squeaky and the room got super warm at night. We asked for a fan and were given one that doesn't work. Sleeping was almost impossible for me. The en suite bathroom we had in the double room did not only not have a latch, but the door also somehow swung and was overall very inconvenient - not ideal if you're travelling with someone who's not your partner. The staff was probably the best part - super friendly and...