Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
10/10 ดีเลิศ
Wayne
เดินทางกับคู่รัก
20 เม.ย. 2024
ชื่นชอบ: ความสะอาด
Easy in and out
Wayne
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 22 เม.ย. 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
My wife and I was in a room 224 for a handy cap room and when I went to take a shower the water only came out of 8 hole of the shower head ,and the hose had a leak in it . I would not use the shower again . I will not be back to Comfort inn again.
walter
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 18 เม.ย. 2024
Thank you so very much for giving us the opportunity to serve you. We appreciate you taking the time to share your concerns regarding your recent stay with us. We sincerely apologize for the problems you encountered during your recent stay. We are working hard every day to make all the necessary corrections to the issues you mentioned, thank you again for bringing them to our attention. We do hope to see you again in the near future.Again thank you for staying with us.Kind regards,
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.
10/10 ดีเลิศ
Carla
เดินทางเพื่อธุรกิจ
13 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff is professional, and the rooms are very clean. The cleaning staff very friendly and they do an excellent job!
Carla
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 16 เม.ย. 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,
10/10 ดีเลิศ
Karen
11 เม.ย. 2024
ชื่นชอบ: ความสะอาด
Karen
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 16 เม.ย. 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,
8/10 ดี
Juan
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
11 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Staff provided very supportive services I happened to experience some back pain sciatica and staff was attentive and offered assistance. Not much was needed, but the fact that assistance was offered was outstanding. We did not get a name but he attended the front desk on April 9th we arrived at the hotel around 3:30 pm or thereabouts.
Juan
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 16 เม.ย. 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely,
The counter guy Art is very friendly, always provides best service. Especially this month: I got sudden sick and couldn't go on my scheduled date, tried to call the hotel and Expedia to reschedule my reservation, got denied. When Art found out I didn't show up, he then automatically offer extended help, asked his supervisor to give me(a loyal customer who goes every month) an exception and canceled my reservation for me with the refund! I will always remember his kindness, and continue book room on my monthly business trips.
Steve
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Reyna วันที่ 12 เม.ย. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Chula Vista San Diego South.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Reyna FitchGeneral managerComfort Inn Chula Vista San Diego South
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.
The location was good for visiting SeaWorld in the zoo. But it was pretty old and the keys were very faulty. The staff were nice and had a mediocre breakfast offering
Ramona
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 16 เม.ย. 2024
Thanks for such an awesome review! It’s always great to hear when our staff does a good job and that you enjoyed your time here.
6/10 พอใช้
Paul
เดินทางกับคู่รัก
31 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The staff was very polite and professional. The facility itself was lacking. One of the two elevators was out of order the entire stay. The coffee in the lounge was cold two days in a row. There was a wet washcloth hanging on the shower curtain rod when we checked into our room. The only entrance to the facility was through the front but the only available parking was in the back of the facility so you had to walk from the back of the building to the front, wait for the single working elevator, then walk to the back of the facility again just to get to your room. Also, chilaquiles makes for a terrible breakfast option in a steamer tray. It's just soggy chips. This was the cheapest hotel in the area and I can see why.
Paul
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 1 เม.ย. 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna Fitch
-When we arrived home, we were shocked to see an additional charge for the safe... $1/night for the safe in the room (room tax) Who charges for having a safe in the room??? This is ridiculous.
-The door to the pool never worked and we had to get assistance from the desk every time and had to wait a few times as they weren't at the desk.
-The breakfast was ok but definitely but a bit disappointing as far as options.
-The hot tub was so dirty one of the nights and it smelled like sewer... the next night it was clean and didn't smell so maybe the maintenance isn't done every night.
Sam
การตอบกลับจาก Reyna Fitch/GM วันที่ 1 เม.ย. 2024
Dear Guest,thank you for your comments. We appreciate your feedback. I am glad you enjoyed your stay with the exception of the smell in the Jacuzzy I’m sure our staff will be more careful next time. We hope to see you soon.Regards,
10/10 ดีเลิศ
Alma
25 มี.ค. 2024
Alma
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 16 เม.ย. 2024
thank you for taking the time to speak about your experience. We appreciate your comments.
10/10 ดีเลิศ
Joanna, La Verne
24 มี.ค. 2024
Joanna
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Reyna Fitch/GM วันที่ 26 มี.ค. 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.
negative behavior of the reception staff who attended me at my check-in and did not clean the room in one day, unaware that the guest must request the room to be cleaned; Nobody informed me about this issue. I am very disappointed in you.
JESUS MANUEL
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 20 มี.ค. 2024
We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We only clean rooms upon request . Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again.
Pésima atención, no respetaron mi reserva siendo que estaba pagada hace 2 meses, habitación sucia con basura en los botes, lavabo tapado, camas mal tendidas, etc.
Rubén
การตอบกลับจาก Front Desk วันที่ 14 มี.ค. 2024
Thank you for your feedback. We would like to apologize for the inconvenience this may caused.
10/10 ดีเลิศ
Colleen, Ventura
11 มี.ค. 2024
Colleen
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 1 เม.ย. 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna FitchGeneral Manager
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,
8/10 ดี
nancy
25 ก.พ. 2024
nancy
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Reyna Fitch/General Manager วันที่ 20 มี.ค. 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna FitchGeneral Manager
Received a call early in the day of my check in saying I was being sent to another hotel due to a flood at Comfort Inn. Then, a few hours later got another call saying I was being reinstated to the Comfort Inn as they had an extra room. We had a late check in. When we got there, it showed I had checked in & out the previous day. It took Steve a while to find us a room and the room was dirty. Another room was given to us but the whole experience was horrible, specially when you’re tired and just want to get some sleep. Steve did his best to find a solution and I don’t blamed him but the lady who contacted me earlier in the day with all the switching back & forth. That person messed it up. I will not be using Comfort Inn moving forward.
Sandra
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 21 ก.พ. 2024
Dear Sandra,We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean, and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guests’ expectations. Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely, Reyna FitchGeneral Manager
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.Sincerely, Reyna FitchGeneral Manager
hotel viejo, todo está normal tal cual, camas normales, alberca y jacuzzi típicos, el desayuno es correcto,hubo momentos que nos sentimos inseguros, gente rara dentro de la propiedad, instalaciones viejas, mucha basura en los pasillos, muy insistentes con el depósito, vi gente que decía que en su tarjeta le hacían cargos, dejé depósito en efectivo y tuve que esperar a que revisaran la habitación
juan carlos sandoval
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 13 ก.พ. 2024
We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts going forward. We truly appreciate your valuable feedback, and hope you give us another chance to serve you better in the future.Sincerely,
Not so friendly staff. Tv is broken called couple of times and they didnt care .we stayed for 5nights and they didnt fix it. Asked for towels didnt get any. In the middle of the night its noisy
Izza Paola Mae
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Reyna Fitch/GM วันที่ 13 ก.พ. 2024
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.
8/10 ดี
CARLOS
12 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
El desayuno no es muy bueno esto tomando en cuenta que en ocasiones me hospedo en el Holiday inn de la Calle E en chula vista por el mismo precio y el desayuno es mucho mejor
CARLOS
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 13 ก.พ. 2024
thank you for taking the time to speak about your experience. We appreciate your comments. We are glad you enjoyed your stay and our breakfast. We are also happy to learn that we took care of your request. We hope to see you again soon.
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.
Dear Guest, Thank you for your comments. Holidays are where we put all hands-on deck to maintain high levels of service. It is only on rare occasions that we fail to provide great customer service. We hope that you will grant us another opportunity to host you at our hotel. We can assure you will have a more pleasant experience.
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .
Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again soon. Thank you for your feedback.
I had already stayed here before and that’s why my husband and I had decided to stay here once again. Everything was up to par but in this instance we felt that the bed was a bit hard on our backs and hips. Not sure if they changed them since our last stay or it’s just us. Other than that all was good. We loved that we got to eat chilaquiles for breakfast!! More hotels with breakfast should offer it!! It was good!
Carolina
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 2 ก.พ. 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,
10/10 ดีเลิศ
jong kook
29 ม.ค. 2024
jong kook
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/GM วันที่ 2 ก.พ. 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,
8/10 ดี
SHEILA
29 ม.ค. 2024
SHEILA
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 2 ก.พ. 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,
4/10 แย่
Enrique, Lancaster
29 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
You can hear the traffic on the freeway all night
Enrique
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 2 ก.พ. 2024
Please accept our apologies for the inconvenience we caused and thank you for letting us know so that we can correct the problem immediately.
Dear Guest,Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad we were able to achieve that.
2/10 แย่มาก
Edgar
28 ม.ค. 2024
Edgar
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/GM วันที่ 20 มี.ค. 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,
The property fit my needs for this trip. The breakfast was great.
Michael
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 2 ก.พ. 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.
Nice place that was a good price and very convenient for our needs
Brian
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Reyna Fitch/Gm วันที่ 2 ก.พ. 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.