Even though the property surroundings smell horrible the hotel is wonderful and lovely. The staff is friendly and helpful for foreigners, they were always trying to help us and translated everything with a smile.
I had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable
Kempinski Chongqing is a nice hotel a bit from the classic city center. Very few people on the staff speak English, which makes it very hard to get the usual service that you expect from a Kempinski hotel. As an example, there is no room service menu in English so it is impossible to order any service to the room. The hotel is 10 years old and that might be seen in the bathrooms. And the cleaning is not the best, so don't expect a normal Kempinski level. However, the staff is nice, even though it is difficult to communicate with them
Both Paul Zhu and Wendy Xie we're very accommodating and wonderful to me during my trip. They are both very professional and friendly. I highly recommend staying at this hotel.
Were given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.