Dear ManinpaphaThank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
10/10 ดีเลิศ
Chanarat
12 มิ.ย. 2022
Chanarat
เข้าพัก 2 คืน, มิถุนายน 2022
การตอบกลับจาก Nutticha M วันที่ 13 มิ.ย. 2022
Hi Chanarat,
Thank you for choosing to stay with us.
We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Phuket
The staff were friendly, courteous, and professional. I had no issues other than the hot weather. The breakfast was exceptional and had something for all to eat. Everything was clean and well attended.
The staff was very accommodating, professional, and friendly. At first it seemed so quiet and wasn't sure it was safe but yes it was and I was very very pleased during my stay
Es war ein wunderbarer Aufenthalt !
Das Personal von der Rezeption bis zum Zimmerservice und sogar dem Herren der für die Ein und Ausfahrten der Garage zuständig war.
Wir haben uns hier sehr wohl gefühlt, ein Upgrade bekamen wir auch.
Großes Lob ! Frühstück war auch ganz gut (Europäisch)
Das Hotel kann sich mit diesem Personal echt glücklich schätzen, vielen Dank !
To start off, I love how nice and clean the property was. The staff was amazing and provided excellent service. The only con was when we asked to be taken to bang Tao beach, we were taken to laguna beach. We spoke to the driver about it and he said it’s walkable from laguna beach. It was a 20minute walk. Other than that, i enjoyed my stay. The hotel room was small, but very lovely. The bathroom was my favorite. The bed was really soft as well as the pillows. I love the pool and happy hour at the pool. Breakfast was really good, a lot of options. I would definitely stay at the Hilton again.
Dear Armando ,Thank you for giving us a 5 stars review on Expedia. We truly appreciate your kind feedback.We are genuinely delighted to hear that you had an enjoyable stay on your recent trip to Phuket. We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Hotel employees are helpful and responsive. It is not by the beach, about 15 to 20 mins walk. However, the hotel arranges regular shuttle services. Love the swimming pools.
Dear Mr Shien,We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Dear Matthew ,Thank you for giving us a 5 stars review. We truly appreciate your kind feedback.We are genuinely delighted to hear that you had an enjoyable stay on your recent trip to Phuket. We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Hilton Garden Inn Phuket Bangtao
Hilton standards, great location, walkable to boat avenue, shuttle service offered, close to beach, lovely breakfast that they change everyday, nice restaurant, great gym, and wonderful staff.
Dear Rouzbeh ,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager
I was pleasantly surprised how good the Hilton Gardens Hotel Bangtao Phuket was. Reception staff superb, efficient and super friendly. Room was excellent and way better than expected. Dining good for dinner and for breakfast. With good quality choices. I was overall very impressed to be honest and can highly recommend the hotel to travellers.
Dear Alexander,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Very clean and minimal hotel located at the Laguna part which is more quiet chill area with constant shuttles going to the beach etc
Room was always clean and it was quiet most of the time
Dear Gerel,We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience.Your positive comments are very well appreciated and have been shared with our team; This will definitely serve us as an encouragement to continue on delivering the best service possible.We look forward to welcoming you back in the near future.Yours sincerely,Sirima P.Guest Experience Manager
The staff was great and ready to make my stay that much better. Even though the hotel provided a shuttle to the beach and into town, both areas were a pleasant 10 to 15 minutes walk away. Just enough to.burn off some of the extra calories from the great breakfast buffet. The shuttle is very useful after dark and a few drinks 😊. Definitely would stay there again on my next trip.
Dear Christopher,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our staff, location and breakfast . Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Dear Svetlana, Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Hilton Garden Inn Phuket Bangtao
Property is nice, two good sized pools and food was good. Area is really nice and everything is walkable, if you don’t fancy the walk there’s a shuttle service which is really good too. My wife used the spa and although it’s off site they arranged to pick her up and she said she really enjoyed it. Bar staff are very hit and miss though
Dear William,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Regards,Hilton Garden Inn Phuket Bangtao
Dear Lasse , Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Hilton Garden Inn Phuket Bangtao
To start with the front manger Mr D. (Young, sharp, good) and his team are very provisional A as I expect from a Hilton property.
Unfortunately- the cleaning staff has taken over the halls. They are visible 8 am to 7 am. This cones with talking laughing bottles clanking. Carts moving. They are friendly but there is an echo in the hall way that venerated the doors. This is a simple fix. Sleep late so possibly I am an isolated case
Security there- you don’t see them - but they are there which makes me feel safe.
Excellent place for business - planning your vacation a day two.
Decent food - 10 pm shut off for good a bit early. 12 better. Not sure the economics of keeping open. Et
Finally Great Price.
Brad
Dear Mr. Brad,On behalf of Hilton Garden Inn Phuket Bangtao team, we would like to thank you for taking the time to review your recent stay with us.We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff Mr.D are received with great pleasure and have been conveyed to all concerned departments. The comment of the noise echo in the hall way , we will taken your feedback seriously and assure you to rectify the problem in short time. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Dear John,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager
Hilton Garden Inn Phuket hit it out of the ballpar
Hilton Garden Inn Phuket hit it out of the ballpark! They provided excellent check-in and service throughout our stay. The breakfast had a wide variety of tasty options. The local shuttle was handy. They offered umbrellas and beach towels to use. The room service food was slow but good. My only concern was our room had a little mildew smell. I would recommend this hotel to anyone.
Dear Allison ,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened of room service food was slow and room little mildew smell.At Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on our service standards. I hope this accounting won't damage your perception of Hilton Garden Inn. I also wish to have the opportunity to welcome you again soon. In case you decide to return to the island in the future, kindly get in touch with me. I will be personally taking care of your booking and guaranteeing a happy stay. Warm Regards,Sirima PongsupasinGuest Experience Manager
Dear KIYOSHI ,We are delighted that our service met your expectation. Moreover we are very thankful for your comment on expedia. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Dear Ms. Farah,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened on 2 Nov about the bad smell from next door room smoking , We have taken your feedback seriously and assure you to rectify the problem.We hope to welcome you back soon and meet your experience and give you and your family a true experience.Warm regards,Hilton Garden Inn Phuket BangtaoAt Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on our service standards. I hope this accounting won't damage your perception of Hilton Garden Inn. I also wish to have the opportunity to welcome you again soon. In case you decide to return to the island in the future, kindly get in touch with me. I will be personally taking care of your booking and guaranteeing a happy stay. Warm Regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Very nice hotel, closer to the beach, 15 minute walk.
Andres
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Sirima P. วันที่ 28 ต.ค. 2023
Dear Andres ,Thank you for sharing a wonderful review. We are thrilled to hear that you had an enjoyable stay with us. I will pass your comments to all department concerns and I am sure that it will serve us as encouragement and motivation to continue on providing the best service to our guests. Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.Guest Experience Manager
8/10 ดี
Lisa
16 ต.ค. 2023
Lisa
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Sirima P. วันที่ 28 ต.ค. 2023
Dear Lisa , Thank you for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.
Dear Anthony ,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our Great hotel, breakfast was great, rooms are very clean, staff was amazing. Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Dear man chun Thanks for the awesome 5 out of 5 rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Hilton Garden Inn Phuket Bang Tao
Dear Agnes ,We are delighted that our service met your expectation. Moreover we are very thankful for your comment regarding he mattress was very comfortable. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager
6/10 พอใช้
Miguel
2 ก.ย. 2023
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The hotel staff needs to speak better English. Communication was really difficult sometimes. Besides, on September 2, 2023 at 3:14 am the fire alarm was activated and we had to leave all rooms. It was a malfunctioning in the system….
Dear Miguel ,Thank you very much for your valuable comment which help us to improve the quality of our staff service and system.We are terribly sorry for the inconvenience that happened during your stay. Thank you once again for your feedback and regret that you had an uncomfortable stay with us.We have taken your feedback seriously and assure you to rectify the problem in short time.We hope to welcome you back soon and meet your experience and give you and your family a true experience.Warm regards,Hilton Garden Inn Phuket Bangtao
The location is great for the beach, town and tours. All the staff are professional, helpful and super friendly. Would love to stay here on a future visit.
Dear Kayla,We would like to thank you for sharing your experience.We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience.Your positive comments are very well appreciated and have been shared with our team; This will definitely serve us as an encouragement to continue on delivering the best service possible.We look forward to welcoming you back in the near future.Yours sincerely,Sirima P.Guest Experience Manager
10/10 ดีเลิศ
Jermaine
27 ส.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
The staff at the Hilton was beyond amazing! Very polite and helpful with any questions I had. I highly recommend this Hotel, and I will definitely stay here again when I return.
Dear Jermaine,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.RegardsSirima P.Guest Experience Manager
Nice breakfast, quite location, 15 minutes drive from beaches, modern and stylish
Ilknur
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Sirima P. วันที่ 26 ส.ค. 2023
Dear Ilknur,We are delighted that our service met your expectation. Moreover we are very thankful for your comment on expedia, We are looking forward to welcome you back on your next trip in Phuket.Sirima P.Guest Experience Manager
Dear Masakazu ,Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager
very pleasant hotel, lovely staff
25 min from the AP yet very quiet
great breakfast! and many very good dining options in the area (ibcl a Michelin star restaurant closeby..)
didnt have time to enjoy the pool but it looks great
highly recommended!
Dear Ori,We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and breakfast are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Dear Sarah,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Sirima P.Guest Experience Manager
Dear Mohamad,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager
Dear Sau Kun,Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Dear Nicole,Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Dear Our valued Guest ,We are delighted that our service and breakfast met your expectation. Moreover we are very thankful for your comment on Hotel.com. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima P.Guest Experience Manager
Dear HenrikThank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager
Dear Byron,Thank you for sharing your experience.We look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager
Dear Chanel,Thank for review , We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Guest Experience Manager
Dear Mr. Kei,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Dear Khun Suteeraporn,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima PongsupasinGuest Experience Manager