You shouldn’t have charged parking fee.
Otherwise all is good. Very clean and good condition.
samet
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Jean วันที่ 28 เม.ย. 2024
We appreciate your staying with us and your feedback. Unfortunately, we couldn't offer free parking because of the city of Rosemont charges higher taxes, same for the state and county. In general, all the hotels at O'Hare Charges for the parking. Some even charges 30 per night.
Beautiful hotel, very convenient to the airport. Has airport shuttle and on-site parking. Fantastic brunch! Excellent value overall.
Carol
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Jean วันที่ 28 เม.ย. 2024
Thank you for staying with us, really enjoyed reading your review and feedback. I will share with our team. You made my day! Please come back again! Jean, manager.
10/10 ดีเลิศ
Michael, Kenosha
27 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I liked the hotel.
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 27 เม.ย. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
Good but basic facility and amenities. It's in a desolate area overlooking a freeway with low flying jets just above. The staff are awesome: friendly and capable.
Bradley
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 26 เม.ย. 2024
I’m sorry I don’t not remember her name but the girl who checked us in was so sweet! She remembered my name and continued to address me as such the rest of the night.
Kara
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 27 เม.ย. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
10/10 ดีเลิศ
Chiragkumar, Chicago
26 เม.ย. 2024
Chiragkumar
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 27 เม.ย. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
Had a lovely stay for the Labor Notes conference. Very close to a lot of cool things and good food. The bartender (I didn’t get his name, unfortunately) was truly a gem. The whole staff was lovely from the front desk to house keeping.
Ellen
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 24 เม.ย. 2024
Thanks for staying with us. We appreciate your feedback!
I booked this hotel as I thought it would be convenient to the airport. It took an hour from the time I was ready with my luggage to get to the hotel! The airport and the freeway noise were extremely noisy from the room. I would recommend taking the train and getting further from the airport... and no waiting for the shuttle bus
Diana
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 22 เม.ย. 2024
Thank you so much for your feedback.We apologize for the inconvenience.Best regards,
The hotel was in excellent shape. The staff was professional and friendly.
The only downside I found was that I had to pay to park. That fee should have been included in my rental payment.
Thomas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 15 เม.ย. 2024
Thank you so much for your feedback .We greatly appreciate it.Best regards,
I loved the quick and easy check in , the friendly staff. The room was very clean , smelled clean also .
Pool is nice size and clean.
Gym is good size . Lots of sitting areas for quests. Large kitchen area with a big selection for the included breakfast.
Tiffany
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona, Front Desk Manager วันที่ 13 เม.ย. 2024
Thank you so much for your feedback.We greatly appreciate it.Best regards,
8/10 ดี
Elizabeth
เดินทางกับคู่รัก
12 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Shuttle runs every 30 mins, when its cold and raining and you have to be waiting outside for them to stop at airport isnt ideal. Its a busy, noisey road the hotel is on, staff was more worried about their phone then helping guests and the room was dirty and shower leaked. We stayed one night passing through.
Elizabeth
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona ,Front Desk Manager วันที่ 12 เม.ย. 2024
Thank you so much for your feedback we really appreciate it! Best Regards
The employees i had contact with were very professional and pleasant. The one problem i had was there was no body soap in the container in the shower. So when i got up early to shower i had no soap.
Sally
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona ,Front Desk Manager วันที่ 12 เม.ย. 2024
Thank you so much for your feedback we really appreciate it! Best Regards
10/10 ดีเลิศ
Elizabeth
เดินทางกับสัตว์เลี้ยง, เดินทางกับคู่รัก
11 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
staff was very nice and helpful, the room was VERY clean and nice
Elizabeth
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ona ,Front Desk Manager วันที่ 12 เม.ย. 2024
Thank you so much for your feedback we really appreciate it! Best Regards