2/10 แย่มาก
Mamoona, plano
เดินทางกับครอบครัว
27 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property was fully booked they had 2 employees running the hotel. The employees asked me to complain as there owner is Indian and refuses to hire more help. I was recovering from cancer surgery called front desk ahead of time got room 813. The toilet was clogged with poop. Room smelt terrible they gave me room another room I was with my two kids who were helping me with my recovery. The sofa bed was broken. I called front desk waited for an hour. They said they had no help. They only had one person in housekeeping. The young lady dropped off sheets and left and we figured the sofa bed was broken and called in and got the same answer. There’s only one person working. Had to wait another hour for a roll of bed. Which they just came and stood up in the room without sheets or anything and the girl who is housekeeping said she could not make the bed because she was under 21 and do you think she was saying that her walkie-talkie was going off and people were complaining about broken sofa beds and broken roll away beds. She made our bed but she looked like she was about to cry because she had been working all the rooms and it was only one person and one person at the front desk who was helping her do laundry so that she could change sheets. Whoever the owner and general manager are are just cheap and abusing labour and guest. I called the corporate office complained it is called Hilton Oak Brook suites and Hilton said they’re just using the Hilton name? we left 1am to another hotel
Mamoona
เข้าพัก 2 คืน, กรกฎาคม 2025