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Reviews of Courtyard by Marriott Chicago Bloomingdale

3 out of 5
Courtyard by Marriott Chicago Bloomingdale
275 Knollwood Drive, Bloomingdale, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 537 reviews" "
Rating 8 - Good. 144 out of 537 reviews" "
Rating 6 - Okay. 49 out of 537 reviews" "
Rating 4 - Poor. 28 out of 537 reviews" "
Rating 2 - Terrible. 22 out of 537 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
The front desk reception is always kind and helpful. The cleaning crew are nice and friendly too! Please continue to care them as valuable employees. Thanks.
Stayed 1 night in May 2024
Response from debbie on 14 May 2024
thank you

6/10 Okay

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The website adverises breakfast and pool, but there are no pool! There is a charge for breakfast and parking. Ive seen better hotels owned by Marriot, but this hotel was definitely most disappointing.
Stayed 1 night in May 2024
Response from Debbie on 7 May 2024
we sincerely apologize for we looked on the Expedia website and did not see a pool advertisement. CY is a paid breakfast, and the Expedia website also states we charge for parking. We sincerely apologize for the miscommunication, and I understand how frustrating this can be. Thank you for bringing this to our attention, for we are always looking for ways to do better

8/10 Good

Parthiv

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DEBBIE on 29 Apr 2024
Thank you

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debbie on 29 Apr 2024
Thank you

10/10 Excellent

Frank

Stayed 3 nights in Apr 2024
Response from Debbie on 14 May 2024
thank you

8/10 Good

Ruth, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Debbie on 29 Apr 2024
Thank you

2/10 Terrible

JOACHIM

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We changed 3 different rooms because of multiple issues. The hotel staff need to check rooms before giving them to customers. In the first room, there was a cat inside the room, then the second room had serious termites infestation, by the time we got into the 3rd room, we were just fed up.
Stayed 1 night in Feb 2024
Response from DEBBIE on 29 Apr 2024
I am so sorry this happened to you my sincerest apology. We dropped the ball big time. I hope once you got settled in things go better

2/10 Terrible

Joey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The guy that checked us in at the front desk was weird and gave weird vibes I would not stay at this hotel again. I would give this hotel a one star. If I could give it a zero star I would
Stayed 1 night in Apr 2024
Response from Debbie on 29 Apr 2024
So sorry to hear of your experience. We sincerely appreciate your business and hope if you in the area you will give us anther try

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Debbie on 29 Apr 2024
Thank you

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from debbie on 7 May 2024
thank you

4/10 Poor

Pareshkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Had bad experience
Stayed 1 night in Mar 2024
Response from Debbie on 5 Apr 2024
We sincerely apology that you had a bad experience we intend to always have our guests leave feeling welcome and happy about their stay we apologize

4/10 Poor

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although this property was nice and the staff was nice, the room was really small. Not only that, you have to pay extra for parking. There should NEVER be a charge for extra parking anywhere. Very disappointed.
Stayed 3 nights in Mar 2024
Response from Debbie on 5 Apr 2024
We sincerely apologize for your bad experience. We intend to always have our guests leave feeling welcome and happy about their stay.

10/10 Excellent

Zongqi

Stayed 2 nights in Mar 2024
Response from Debbie on 29 Apr 2024
Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debbie Hunter on 27 Mar 2024
thank you

8/10 Good

Ammie

Stayed 2 nights in Mar 2024
Response from Debbie on 29 Apr 2024
Thank you

4/10 Poor

Mae Joy

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet was clogged
Stayed 1 night in Mar 2024
Response from debbie on 25 Mar 2024
so sorry i sincerely apologize this happen while you were here I hope we were able to take care of it right away thanks for letting us know

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debbie on 25 Mar 2024
thanks

6/10 Okay

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Debbie on 16 Mar 2024
Thanks for your review we appreciate your business.

10/10 Excellent

Omar

Stayed 1 night in Mar 2024
Response from DEBBIE on 1 Apr 2024
THANK YOU

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a quiet area
Stayed 1 night in Feb 2024
Response from debbie on 21 Feb 2024
thank you

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Feb 2024
Response from Debbie on 21 Feb 2024
thank you

8/10 Good

Patrick

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Clean room. Very comfortable bed. Quiet.
Stayed 3 nights in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Tony, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, nice hotel, beware the parking fees!
Stayed 4 nights in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean facilities. My favorite thing is seeing my name on the TV when I come in. The staff are always flexible with me and friendly.
Stayed 1 night in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Big Money

Stayed 2 nights in Jan 2024
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable visit.
Very comfortable beds. Nice size room. Good shower. Ability to set room temp easily.
Stayed 2 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with easy access to local shopping
Stayed 3 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

2/10 Terrible

debrah

Liked: Staff & service
Disliked: Property conditions & facilities
No breakfast included and $12 to park in their parking lot per night. Ridiculous.
Stayed 2 nights in Dec 2023
Response from debbie on 21 Feb 2024
we do apologize the courtyard only has restaurants in their hotels and the website states we charge for paying. We do have a package with Expedia that you can purchase in advance with breakfast included. if you ever stay with us again, please contact the hotel to see what type of reservation you made so you will know in advance if breakfast or parking is included. We sincerely thank you for your business

10/10 Excellent

J Martín

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from debbie on 21 Feb 2024
thank you so much

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, shops and restaurants around at walking distance!
Stayed 1 night in Dec 2023
Response from Debbie on 21 Feb 2024
thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday stay
Very comfortable beds. Clean room. I've stayed here many times and am always satisfied.
Stayed 2 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

MICHAEL

Business traveller
Stayed 3 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Beverlee

Stayed 4 nights in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and accommodating!! (:
Stayed 1 night in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
OK
We experienced some difficulty checking in and they had to change our second room to be adjoining. Second room was not whatwas reserved. Also had recurring issues with key cards not working and having to get front desk invloved again and again. Not impressed with no house keeping without prior notice.
Stayed 4 nights in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Jayme

Stayed 1 night in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Helen

Thankyou
Stayed 2 nights in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff were so friendly and attentive. They went out of their way to make sure I felt welcome and that my needs were met (ie. Helping me with door dash delivery). Bartender was fabulous...he treated everyone like family! The rooms were okay. Nothing fancy but seemed clean.
Stayed 3 nights in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

6/10 Okay

maria j.

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit.
Very clean. Very comfortable. I've stayed here many times.
Stayed 1 night in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Hamza

Stayed 2 nights in Nov 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business

10/10 Excellent

Luz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is everything!
Location is everything! I come in to get my hair done and visit with friends for a couple days and I always choose to stay with Courtyard Marriott, staff is extremely knowledgeable and very friendly. The room is immaculate and bed is soo comfortable. I highly recommend.
Stayed 2 nights in Oct 2023
Response from debbie on 21 Feb 2024
thank you we appreciate your business