Aside from the small ant problem in the room and the mediocre WiFi (I've found that these are typical problems in Old City), I give this hotel 5 stars because it met so many other of my expectations. First of all, it's in a PERFECT location. You can walk to anywhere in Old City worthwhile. The staff was incredibly accommodating, providing unlimited free water bottles and even snacks. We had an aircon problem when we first arrived and the staff took care of it hastily and professionaly. The rooms were cleaned everyday with fresh sheets and towels. On Sundays, the walking street is right in front (can be a bit loud, so don't book here if you want a quiet Sunday evening). Overall, this place was the perfect crash pad while we explored Chiang Mai.