Our stay was amazing from the moment we stepped out of the airport shuttle. The Staff came out to the gate to greet us and help with our luggage. When walking through the gate, you’ll walk into a beautiful oasis of lush garden, gorgeous pool, and stunning Lanna-style houses (traditional Chiangmai architecture). The check-in process was very personable with ice tea as welcome drinks. The staff showed us a map of Chiangmai and how to get around. The room was beautiful with Thai decor and design, but everything was new and clean. It’s a modern twist of traditional Lanna. Every single staff members were kind and accommodating. The only very small negative I have (according to my personal comfort preference) is that the bed is too firm. It seems that firm beds are standard in Thailand though. Our bed in Bangkok was also firm. Overall, I would absolutely return to this hotel and would highly recommend it.