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The Hotel Chester

5.0 star property
Luxury hotel in Chester with a 24-hour front desk

Choose dates to view prices

Photo gallery for The Hotel Chester

The Tree House | Private kitchen | Mini-fridge, microwave, stovetop, electric kettle
The Tree House | Living area | 32-inch Smart TV with digital channels, TV
Standard Studio | 1 bedroom, Select Comfort beds, minibar, iron/ironing board
The Tree House | Living area | 32-inch Smart TV with digital channels, TV
Reception
The Hotel Chester, in the heart of Chester, welcomes travelers with a cozy lobby fireplace. Guests enjoy in-room WiFi, express check-out, and concierge services. Previous visitors consistently praise the helpful staff who make each stay memorable.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for 1762

1762 | Living area | 32-inch Smart TV with digital channels, TV

1762

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
  • 36 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for The Tree House

The Tree House | Living area | 32-inch Smart TV with digital channels, TV

The Tree House

Highlights

Separate dining area
Air conditioning
Heating
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
  • 58 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Knightsbridge

Knightsbridge | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Knightsbridge

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Ralph

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Sofa bed - double
Portable fan
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Emerald

Emerald | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Emerald

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Bouquet

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Secret Garden

Secret Garden | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Secret Garden

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Sofa bed - double
Portable fan
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Elegance

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Flamingo

Flamingo | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Flamingo

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
Private bathroom
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Money Penny

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Zoo

Zoo | Living area | 32-inch Smart TV with digital channels, TV

Zoo

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Sofa bed - double
Portable fan
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Safari

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Standard Studio

Highlights

Individually furnished
Individually decorated
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Standard Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Standard Studio, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, iron/ironing board

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Separate bedroom
Select Comfort bed
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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7.6 out of 10, Good, 1,006 reviews
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About the area

Map
19 Newgate St, Chester, England, CH1 1DE

What's nearby

  • Chester Cathedral - 5 min walk - 0.4 km
  • Chester Racecourse - 9 min walk - 0.8 km
  • Chester City Walls - 9 min walk - 0.8 km
  • University of Chester - 15 min walk - 1.3 km
  • Chester Zoo - 7 min drive - 4.7 km

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Cavern Of The Curious Gnome - ‬4 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪Panda Mami - ‬1 min walk
  • ‪Jaunty Goat Coffee Company - ‬3 min walk
  • ‪Artezzan - ‬1 min walk

About this property

The Hotel Chester

Luxury hotel near Chester City Walls
Close to Chester Racecourse, The Hotel Chester provides amenities such as a fireplace in reception. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Express check-out, a 24-hour front desk and concierge services
  • Luggage storage and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Hotel Chester feature comforts such as free WiFi and minibars.
Other amenities include:
  • Heating and portable fans
  • Designer toiletries and hairdryers
  • 32-inch Smart TVs with digital channels
  • Kitchenettes, mini fridges and microwaves

Similar properties

Breakfast, lunch and dinner served

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,013 reviews
The price is ฿3,047
฿3,657 total
includes taxes & fees
9 Nov - 10 Nov
Hotel Indigo Chester by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30, per pet, per stay, plus a deposit of GBP 1 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property Registration Number 00000000

We should mention

This property does not have any lifts

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Is The Hotel Chester pet-friendly?

Yes, The Hotel Chester allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of GBP 1 per stay and a fee of GBP 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Hotel Chester?

This property doesn't offer parking.

What time is check-in at The Hotel Chester?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at The Hotel Chester?

Checkout is at 11:00 AM. Late checkout is available for GBP 30.

Where is The Hotel Chester located?

Located in the heart of Chester, this luxury hotel is within a 15-minute walk of Newgate, Chester City Walls and Chester Racecourse. Chester Roman Gardens and Roman Amphitheatre are just steps away. Chester Station is 15 minutes by foot.

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The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 175 out of 210 reviews
Rating 8 - Good. 24 out of 210 reviews
Rating 6 - Okay. 7 out of 210 reviews
Rating 4 - Poor. 3 out of 210 reviews
Rating 2 - Terrible. 1 out of 210 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.
Stayed 3 nights in Aug 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space. Felt totally spoilt
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel with a great location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment in perfect location, loved our stay
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Really good, spacious suite, location is excellent
Stayed 3 nights in Aug 2022

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and value for money Service was fantastic
Stayed 1 night in Jul 2023

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and room
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, fabulous staff

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Excellent Hotel, lovely and clean, great value for money
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place

Fantastic staff. Superb room. Definitely the only place we’ll stay next time we’re in Chester.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and all we needed it to be for a happy one night stay. Would definitely return again should we want to stay in Chester
Stayed 1 night in Jun 2023

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flamingo room

Really enjoyed our stay in the Flamingo room. Loved the copper bath and super comfortable bed
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice studio with its own steam room. Perfectly located in the centre of Chester. Ideal for a city break.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here now and always amazing. Checked in and got upgraded which was a lovely surprise. Room was extremely clean top to bottom. Can’t fault this place will definitely be returning.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Gem in Chester

On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Excellent hotel, brilliant location and super friendly staff. Would def recommend
Stayed 1 night in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply excellent

Contemporary themed room - loved Zoo. From the friendly helpful staff to the superb room everything was excellent. Right in centre of Chester superb location superb hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel!

My partner and I stayed here for our anniversary. My partner brought some things to add to the room for the occasion and they were more than happy to help! The room was gorgeous, it was lovely and clean and the staff’s communication was excellent. Wouldn’t stay anywhere else in Chester now!
Stayed 1 night in Mar 2024

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

We had a great stay at The Hotel Chester. Amazing location right in the centre, easy parking right next door in the Grovesnor car park and really great staff who let me know shortly after we checked out that I’d left some stuff in the room, would definitely stay again.
Stayed 1 night in Feb 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable, quirky room / apartment. Poor signage from the car park to the hotel, which could be worked upon but to be fair a nice place for the city. Very hot room but portable air con offered, which helped second night.
Stayed 2 nights in May 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean with fresh linen and a kitchenette with tea & coffee provided. The reception staff was super friendly and efficient. Very close to the shops and Main Street which is awesome for tourists. Unfortunately the “city” view is the back of the shopping centre and a car park.
Stayed 1 night in Sep 2023