Brooks Hotels hotels in Chester

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"Very cold bedroom, unable to adjust temperature. One member of bar/ waiting staff quite rude. Obviously didn’t want to be there. Other staff made up for her."

"Good breakfast, changing rooms in pool area not very clean. Reception staff were excellent. Room was clean. We were there with 2 children aged 8 and 2 and they loved it at the hotel. We only booked a standard double but were given executive room which had a fridge. We got complimentary crisps, kitkat and cans of coke daily for all 4 of us which was great and unexpected."

"All of the staff were kind and helpful during our stay!"

"We stayed in a master suite for one night. Overall, the room was nice and we were happy with this. However, in the morning we noticed the shower was broken, so we could not change the temperature and it was stuck on boiling. We let reception know who didn’t seem too bothered as we were leaving. The pool area was tired and there was a large amount of grit gathering in the corners of it which was off putting. The toilet area in the changing rooms was also extremely unhygienic. We decided to stay in the hotel for the evening as it was advertised as having two bars, one of which shut at 11, the other shut at 12. We went down at 9:15 to one being closed already and the other shut at 10:15. We would have gone out if we had have known they don’t stay open until advertised times. Finally, the floorboards above us wouldn’t stop creaking, so we were up from 6:30. Would make sure to pack some earplugs, I understand it is an older building but as a deep sleeper, wasn’t expecting to be woken up. Overall hotel looks lovely and the room was pleasant however a couple of things were disappointing. "

"breakfast good if you wanted traditional cooked breakfast not a good selection if not wanting cooked eg no ham cheese, limited fruit tinned peaches and grapefruit fresh apple and oranges "

"Best rooms I’ve stayed in for a long time"

" What a fabulous hotel?! From the moment we arrived, we loved our stay! The staff were extremely welcoming and friendly. The hotel reception area is decorated to a high standard with a quirky twist. Our room was gorgeous and had everything we needed. Breakfast was one of the best breakfast buffets we have ever had.. and we have had a lot!!! We are telling everyone about this hotel and already planning our return visit! Thank you to all the staff"

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."