Hotel was great and comfortable.
The breakfast was wonderful. Staff was friendly and helpful. Communicating in English was ok at best.
Location is good. Many places are a 15-20 min walk and metro is less than 10 minutes. Although there aren’t many great dining options immediately nearby, the Japanese restaurant inside is ok.
Dear Guest
Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay.
We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Sincerely,
Sofitel Chengdu Taihe
8/10 ดี
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
11 ม.ค. 2020
ผู้เข้าพักจริง
เข้าพัก 3 คืน, มกราคม 2020
การตอบกลับจาก Light วันที่ 12 ม.ค. 2020
Dear Guest
Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay.
We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Sincerely,
Sofitel Chengdu Taihe
Dear Guest
Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay.
We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Sincerely,
Sofitel Chengdu Taihe
I was upgraded to a luxury room with a view of the famous Jin river. The room was huge and extremely comfortable. Taking a bath or shower in the enormous bathroom was a treat. I enjoyed the buffet breakfast they served—wide range of choices. The staff was courteous, friendly and very helpful. I got to stay at this fantastic hotel at a very reasonable rate. I will certainly stay at Sofitel Chengdu again.
The hotel is clean and good location.
During the stay, having a promotion of dinner buffet which only cost rmb300 for 2 a 2 c. The Food is good. My daughter likes it.
Greg
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Light วันที่ 6 ม.ค. 2020
Dear Guest
Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay.
We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Sincerely,
Sofitel Chengdu Taihe
Dear Guest
Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay.
We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
Sincerely,
Sofitel Chengdu Taihe
The room was spacious and well decorated. I was also welcome with some fruits and cakes. The buffet breakfast was decent. The only thing was that there was no jacuzzi and the swimming pool was under renovation. I brought my swimsuit for nothing.
The service was top notch. The suite was spacious and the club room was comfortable. Breakfast downstairs on the first level was excellent and has many vegan options.
Location is great! Service is wonderful! Room is clean and comfortable. Bathroom is very spacious and comfortable and well designed! View from our hotel room was wonderful!
Gym was pretty outdated and not well maintained. Breakfast was okay but has the room to improve compared to the same level hotel.
Our overall experience was good.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2019
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัว
11 ธ.ค. 2019
Overall is ok, the service is good. The location is convenience. but the facilities are old.
ผู้เข้าพักจริง
เข้าพัก 5 คืน, ธันวาคม 2019
การตอบกลับจาก light วันที่ 15 ธ.ค. 2019
Dear guest,
Thank you for taking the time to tell us about your experience at the Sofitel Taihe Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
for our rooms and facilities is qualify as 5 star hotel standard. in addition, our hotel has been running 16 years and our staff offering good service is also a key point that lots of guests will come back.
Sincerely,
Sofitel Chengdu Taihe
Dear Guest
Thank you for taking the time to share your comments with us, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sofitel Chengdu Taihe
Dear Guest
Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us,Please rest assured that we will taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sofitel Chengdu Taihe
Sauna is only available to male guests. Unacceptable.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2019
การตอบกลับจาก Light วันที่ 3 ธ.ค. 2019
Dear guest,
Thank you for taking the time to tell us about your experience at the Sofitel Taihe Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please rest assured that we will taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sofitel Chengdu Taihe
Service was excellent! Staff was very helpful and when we arrived gave us drink vouchers for the lounge because our room wasn't going to be ready for another 10 minutes.
Dear Guest
Thank you for taking the time to share your comments with us,At Sofitel, we strive to provide a superior service experience for every customer,it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sofitel Chengdu Taihe
Jättesnabb incheckning vilket inte är vanligt i Kina. Blev uppgraderade från ett club room och fick en fin svit som var ren, tyst och bekväm på alla sätt. Jag tycker att frukosten kan förbättras med godare kaffe och riktigt bacon (inte pressat Kina-bacon). I loungen skulle det finnas fler viner än bara ett rött och ett vitt alternativ. Annars bra med smårätter och varmrätter. Fint hotell med bra läge.