The main complaint is the running toilet and then it literally took more than 3 minutes for the toilet tank to fill after flushing and it ran all night. Also, the room was so cold all night even after turning off the unit. Cold air blew all night. We even turned the heat on the next morning and it didn't seem to be working great set at 76 degrees. These things were very annoying. I only stayed one night for a few hours so I didn't complain. I was also put in a handicap room which I did not request and couldn't hang my bag or clothes because they would have been on the floor. I had to hang them from the door hinge. Again, I didn't want to complain. I just think that if a guest didn't request a handicap room they should be reserved or at least ask the guest when checking in if they mind being assigned to a handicap room.
Robin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Carlton S. วันที่ 25 มี.ค. 2024
Dear Robin,Thank you for sharing your experience. We hope to get a chance to better serve you in the future.
The staff were very welcoming. We dropped our belongings in the room and headed out for dinner. There were a lot of options close by. When we got back we noticed a hot chocolate and tea area. A lovely touch. The room was very clean but the bed was atrocious! It sunk in the middle. We kept falling into each other during the night. It took me 5 minutes of warm up stretching to be able to stand upright the next morning. Also the refrigerator made a weird high pitched noise. I almost unplugged it.
Jenny
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carlton S. วันที่ 21 ก.พ. 2024
Dear Jenny,Thank you for staying with us while visiting Charlottesville. We appreciate the time you took to let us know about the bed in your room. We will pass this along to the appropriate team members to be addressed accordingly. We look forward to seeing you again, should your travels bring you this way.
Staff was amazing. The only reason I didnt give 5 stars was because the bed was pretty uncomfortable. Also, room service came in and took all the dirty towels and didnt leave clean ones so we had no towels left in our room, we had to go downstairs to get some from the front desk. Other than that, hotel is pristine and staff is AMAZING
Daniel
เข้าพัก 4 คืน, พฤศจิกายน 2023
2/10 แย่มาก
Mike
12 พ.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This was my third stay here and my last. Room was full of roaches
Lauren was very welcoming at check in. Our room was clean and the room was quiet. Breakfast was great with plenty of options. Hotel was close to shopping area and soccer fields.
The ladies at the front desk were so personable and friendly. I felt as if I definitely ask them for anything. They were very welcoming and inviting. The hotel was clean; breakfast was okay; the room was comfortable and I have a hard time falling asleep in hotels. Overall I would stay again if I need to for short periods.
The mattress was uncomfortable, and the carpets were old and dirty. The room was very small for the price per night. There were a bunch of people grilling out back like they lived there, and homeless people hanging out. Weird. Breakfast was good and people were very nice.
Staff were friendly and efficient. Lots of clean, good quality linens. Lots of hot water and water pressure was high. There was black mold under the soap holder in the bathroom. The artwork in the room can only be described as dark and suicidal. It was very quiet. Breakfast was excellent. Kind of a up and down experience but overall good enough.
The front desk staff couldn't be more helpful and friendly. Unlike other affordable hotels, they actually appeared to be happy that we were guests. Coffee and tea all day. Breakfast was very good...plentiful and diverse. Rooms are very clean.
Thanks so much for your recent review on our hotel! We are thrilled to hear your stay with us was extraordinary. Thanks for choosing Fairfield by Marriott and we look forward to your next stay with us.