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Reviews of UNC Charlotte Marriott Hotel & Conference Center

3.5 out of 5
UNC Charlotte Marriott Hotel & Conference Center
9041 Robert D. Snyder Rd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 298 reviews" "
Rating 8 - Good. 62 out of 298 reviews" "
Rating 6 - Okay. 27 out of 298 reviews" "
Rating 4 - Poor. 12 out of 298 reviews" "
Rating 2 - Terrible. 17 out of 298 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rasheedah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in May 2024
Response from Stephanie Wilkins on 13 May 2024
Dear Valued Guest, Thank you for staying with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you and your family during your travels. Please stop by to see us again if you are in the area.

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in May 2024
Response from Stephanie Wilkins on 13 May 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We appreciate your loyalty. If travels bring you back to the area, please stop by to see us again!

10/10 Excellent

Caeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Stephanie Wilkins on 7 May 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 1 May 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Dawn, Stewartsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was GREAT
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 27 Apr 2024
Dear Valued Guest, Thank you for staying at the UNC Charlotte Marriott Hotel and Conference Center. We appreciate you for allowing us to host you and family during your travels to the area. Please stop by to see us again in the near future.

10/10 Excellent

tunisia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 27 Apr 2024
Dear Valued Guest, Thank you for staying at the UNC Charlotte Marriott Hotel and Conference Center. We appreciate you for allowing us to host you and family during your travels to the area. Please stop by to see us again in the near future.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 13 May 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We appreciate your loyalty. If travels bring you back to the area, please stop by to see us again!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stephanie Wilkins on 18 Apr 2024
Dear Valued Guest, Thank you for staying with us here at the UNC Charlotte Marriott Hotel and Conference Center. I am pleased to hear that you enjoyed your stay. Please stop by to visit us again when you are back in the University area.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 18 Apr 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you and your family.

8/10 Good

Stanley

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 16 Apr 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you and your family. If travels bring you back to the University area, please stop by to see us again.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of staff
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 14 Apr 2024
Dear Valued Guest, Thank you for leaving an amazing review regarding your stay with us. If travels bring you back to the University area, please stop by to see us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 12 Apr 2024
Dear Valued Guest, Thank for you choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Richard

Stayed 3 nights in Mar 2024
Response from Stephanie Wilkins on 1 May 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you. If travels bring you back to the area, please stop by to see us again.

6/10 Okay

Demerris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephanie Wilkins on 8 Apr 2024
Dear Valued Guest, Thank you for choosing to stay at the UNC Charlotte Marriott Hotel & Conference Center. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Bill

Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 27 Apr 2024
Dear Valued Guest, Thank you for staying at the UNC Charlotte Marriott Hotel and Conference Center. We appreciate you for allowing us to host you and family during your travels to the area. Please stop by to see us again in the near future.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was perfect from the front desk services to the valet to the housekeeping.
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 5 Apr 2024
Dear Valued Guest, Thank you for your choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was amazing. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to jump on the highway, be near public transport and be near campus
Stayed 1 night in Apr 2024
Response from Stephanie Wilkins on 5 Apr 2024
Dear Valued Guest, Thank you for your choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was amazing. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Stephanie Wilkins on 5 Apr 2024
Dear Valued Guest, Thank you for your choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We were excited to host you. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Glendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite hotel!
Stayed 2 nights in Mar 2024
Response from Stephanie Wilkins on 5 Apr 2024
Dear Valued Guest, Thank you for your choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was amazing. If travels bring you back to the area, please stop by to see us again.

8/10 Good

DANNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good as we wanted to be close to the UNCC campus with easy driving access to highways. Front desk and valet parking service was excellent. Access to satisfactory public dining options was a short walk from the hotel. The only real negative was lack of working hotel Wi-Fi internet access for our cell phones.
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 5 Apr 2024
Dear Valued Guest, Thank you for your choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was amazing. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Mandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 31 Mar 2024
Dear Valued Guest, Thank you for leaving an amazing review regarding your overall experience here at the UNC Charlotte Marriott Hotel and Conference Center. If travels bring you back to the area, please stop by to see us again.

4/10 Poor

Ambria L

No microwave in the hotel room and no good parking.
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 30 Mar 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We apologize for any inconvenience during your stay. I would like to follow up with your concerns. We currently have valet parking and a microwave available for guest use on our lobby floor. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie Wilkins on 30 Mar 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was excellent. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!! Very clean and modern.
Stayed 1 night in Mar 2024
Response from Lilian Loux on 28 Mar 2024
Dear Valued Guest,Thank you for your taking your time to write us a review. We sure appreciate your business and we hope to see you again soon.

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for such an amazing stay!!
Stayed 3 nights in Mar 2024
Response from Stephanie Wilkins on 25 Mar 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are excited to hear your stay with us was amazing. Please stop by to see us again, if travels bring you near.

10/10 Excellent

SAMUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very spacious and clean, friendly staff members. I love ❤️ it there.
Stayed 1 night in Mar 2024
Response from Lilian Loux on 22 Mar 2024
Dear valued guest,Thank you so much for taking your time to write us such a nice review. We sure hope to see you again soon.

10/10 Excellent

KeSharra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is amazing, the woman that checked me in was rude, she gave off a nice-nasty attitude but after being checked in and not having to deal with the woman that checked me in anymore I really enjoyed my stay! Your bartender is very kind, welcoming and helpful. I would recommend this property 1,000xs!!!!
Stayed 2 nights in Mar 2024
Response from Stephanie Wilkins on 6 Mar 2024
Dear Valued Guest, Thank you for leaving your overall feedback regarding your stay with us. I will be sure to communicate it with the hotel's leadership team. If travels bring you back to the area. Please stop by to see us again.

10/10 Excellent

Marcie

Stayed 1 night in Mar 2024
Response from Lilian Loux on 24 Mar 2024
Dear valued guest,Thank you for taking the time to leave us a review. We appreciate your business and we look forward to hosting you again the next time you are in the area.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie Wilkins on 5 Mar 2024
Dear valued guest, Thank you for leaving an amazing review regarding your past stay with us. If travels bring you back to the area, please stop by to see us again!

8/10 Good

Melania

Liked: Cleanliness, staff & service, property conditions & facilities
I moved to this hotel after leaving the Hilton. I was pleasantly surprised at how nice and clean the rooms were. I would recommend and will stay again.
Stayed 1 night in Feb 2024
Response from Lilian Loux on 25 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We were delighted to host you during your travels to the area. Please stop by to see us again, if travels bring you back to the area.

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s super clean and staff welcomed helpful with anything you ask. Definitely will be 1st choice if I travel that area
Stayed 1 night in Feb 2024
Response from Lilian Loux on 25 Feb 2024
Dear Valued Guest,n behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Tiffany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not very communicative.
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 23 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. I apologize for the inconvenience caused during your stay. If travels bring you back to the area, please allow us another chance to host you.

8/10 Good

Pamela

Business traveller
Liked: Cleanliness
Parking is across the street from Hotel.
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 23 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you. I would like to mention we do have valet parking available on property. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Jalesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom set up was nice .
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 19 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We were delighted to host you during your travels to the area. Please stop by to see us again, if travels bring you back to the area.

2/10 Terrible

Morris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible customer service from the Front Desk.
I stayed here on 2/17. I had to wait two hours because my room wasn't ready on time. The gentleman at the front desk took down my number and said he would call me when the room was ready. He never called. I sat around waiting for two hours then I had to return to the desk to find out the room was already ready he just never called to tell me. He said he would add 10,000 points for my Marriott member account to make up for the wait. He lied again, he never added the points. I asked the lady about the points when I checked out in the morning. She told me she added them to my member account. She lied as well, she never added the points. They were completely unprofessional and dishonest.
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 19 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. I apologize your experience with us was not satisfactory. If travels bring you back to the area, please stop by to see us again to allow us another opportunity to provide a seamless and easy stay.

10/10 Excellent

Laura

Really nice property
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 18 Feb 2024
Dear Valued Guest, Thank you for leaving an amazing review regarding your overall experience with us. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet weekend stay.
Stayed 2 nights in Feb 2024
Response from Stephanie Wilkins on 16 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us during your travels to the area. It was a pleasure to host you. If travels bring you back to the University area, please stop by to see us again.

2/10 Terrible

TIMOTHY, GALLOWAY

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property amenities list free wifi but after check in they state it is only for Bonvoy members.
Stayed 1 night in Feb 2024
Response from Stephanie Wilkins on 12 Feb 2024
Dear Valued Guest,Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. I apologize we did not meet your or our standards regarding your overall stay. If travels bring you back to the area, please allow us another opportunity to host you!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie Wilkins on 12 Feb 2024
Dear Valued Guest,Thank you for choosing to stay with us here at the UNC Charlotte Marriott. It was a pleasure to host you and your family. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Stayed 2 nights in Feb 2024
Response from Stephanie Wilkins on 5 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We are truly excited to see you had an excellent stay. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 2 nights in Dec 2023
Response from Stephanie Wilkins on 1 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. I am pleased to hear that you enjoyed your stay. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stay. I love the area. I the people was really nice and helpful. I would say, I would have liked for parking to be easier for my guests who was just coming to see me for a little.
Stayed 2 nights in Jan 2024
Response from Stephanie Wilkins on 30 Jan 2024
Dear Valued Guest,Thank you for choosing to stay with us here at the UNC Charlote Marriott Hotel and Conference Center. We were pleased to host you and your family during your stay. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from Stephanie Wilkins on 20 Mar 2024
Dear Valued Guest, Thank you for leaving us an amazing review regarding your overall stay with us. It was truly a pleasure to host you. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Jonathan G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean and super helpful staff
Stayed 1 night in Jan 2024
Response from Stephanie Wilkins on 30 Jan 2024
Dear Valued Guest,Thank you for choosing to stay with us here at the UNC Charlote Marriott Hotel and Conference Center. We were pleased to host you and your family during your stay. If travels bring you back to the area, please stop by to see us again.

10/10 Excellent

Malik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Stephanie Wilkins on 20 Jan 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. We were delighted to serve you. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Nathalie

Liked: Amenities
No water when we arrived at the hotel and we dont avised us. The restaurant closed because no water in the hotel.
Stayed 1 night in Jan 2024
Response from Stephanie Wilkins on 17 Jan 2024
Dear Valued Guest, Thank you for choosing the UNC Charlotte Marriott Hotel and Conference Center for your stay. I apologize we were unable to meet your or our standards. I will be sure to share your feedback with the hotel's leadership team. If travels bring you back to this hotel, please reach out to me directly. I would love to ensure you have an excellent stay with us.

10/10 Excellent

Demetris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2024
Response from Stephanie Wilkins on 17 Jan 2024
Dear Valued Guest, Thank you for leaving us an amazing review regarding your overall stay here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure hosting you. If travels bring you back to the area, please stop by to visit us again!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie Wilkins on 3 Jan 2024
Dear Valued Guest, Thank you for leaving an amazing rating on your overall experience with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you! If travels bring you back to the university area, please stop by to see us again.

10/10 Excellent

anthony

Stayed 1 night in Dec 2023
Response from Stephanie Wilkins on 1 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us here at the UNC Charlotte Marriott Hotel and Conference Center. I am pleased to hear that you enjoyed your stay. If travels bring you back to the area, please stop by to see us again.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stephanie Wilkins on 3 Jan 2024
Dear Valued Guest, Thank you for leaving an amazing rating on your overall experience with us here at the UNC Charlotte Marriott Hotel and Conference Center. It was a pleasure to host you! If travels bring you back to the university area, please stop by to see us again.