2/10 Terrible
Jenna
Travelled with group
2 Jun 2024
Liked: Cleanliness
Disliked: Amenities
I don't even know where to begin. We checked into the hotel on Friday and were given keys to someone else's room. I was literally mortified. When we went back to the front desk, they acted like it was no big deal. They then assigned us a new room on a completely different floor, after we had already hauled our luggage around to the fourth floor. Having worked in the hotel industry, I recognize the sheer carelessness of the staff. I specifically told the woman at the desk to ensure we were properly checked in because we were two women staying there. Fast forward to 1:00 AM: I hear our door handle jiggle as someone tries to open it. The front desk then calls our room, saying, "What's your name? You're not checked in; our system shows your room is vacant." Are you kidding me? Our entire stay should be comped for this blatant negligence, but I was told there wouldn’t be a manager on duty until Monday morning. I never complain, and while the rooms were clean and the hotel itself was nice, the staff's carelessness is utterly unacceptable.
Jenna
Stayed 2 nights in May 2024