Search Hotels Near Chapel of Man, Quito

"Ok"

"Excellent services "

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"Our stay was lovely. The staff were very attentive and polite at all times. The rooms were clean, with a generous size. Great location, a good choice to spend a few nights in Quito."

"The host does not Disclose the fact that they have a strict NO VISITOR policy. The front desk is not very nice and treats your family or friend visiting you like they are trash. My cousin came in to bring me something at the location and the guard looked at him up and down and told him he cannot be here that visitors are not allowed in the building, so I had to come down and speak to him , which the front desk person also treated me poorly. The amenities were not available and it the staff were not friendly. "

"Just excellent"

"This was a great hotel to stay at for a couple of nights. the staff is very helpful. We would definitely stay here again."

"Very clean, very nice"

"The hotel was closed to the mall and difference restaurants , safe to walk around ,staff very polite and friendly. "