"This hotel is very close to 钟楼，鼓楼和回民街。
It’s very close to metro too which makes transportation easier.
Hotel is clean, beautiful.
Will stay in this hotel again next time in town."
"as an American, they were extremely accommodating to me and were happy to use translation apps to help get me the information I needed. Room was very nice and the location is great "
"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the...
"Good hotel with good staff and well maintained.
It's far from Xian points of interests.
Big problem is that no one speaks english AT ALL. Not even few words. It's really hard for a basic communication and it' COMPLETELY UNACCEPTABLE for a.high level hotel like a Crowne Plaza"
"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."
"Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality. "
