โรงแรมใกล้สนามคาสเซิลครอฟท์, เบอร์มิงแฮม

"Hotel was clean and well maintained. Lovely grounds. Doesn’t have air conditioning but fans are provided. We had an issue as had booked twin rooms which I confirmed over 3 phone call but was assigned double rooms which the hotel did rectify but couldn’t done with out the hassle. Make sure you have written confirmation if you require twin rooms. Otherwise all good."

"The customer service was not good, the communication was hard and the staff was not welcomming"

"Elevator is out of order. Part of the hotel is renovating so there is dust at the pathway to the car park.(and in the room is also dusty.) The most serious issue is the shower valve is not functioning for the warm or cold water so there is only very hot water is coming and it almost burns me. I tried to inform the receptionist but he said that he couldn’t do anything except trying off and on the main water boiler which could not help for our problem. I asked to change the new room but he didn’t...

"👍"

"Fabulous friendly hotel. I'll definitely be back"

"During checkout, the alarm in the room would not stop ringing. We wanted to extend our stay by one more night, and we had already informed Quinn that he would add an extra night for us. However, Nicolas did not even wait a few minutes before making a new online reservation for another night. The customer service was catastrophic."

"Nice stay for the short while I was there."

"Nicely furnished room, clean and tidy, nice stay, breakfast good,,probably breakfast heat lamps be better turned up to make food hotter, if possible, overall, very enjoyable,, needs more information, signs how to get to back of the hotel, to use the car park"

"It was amezing"

"Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible...

"Absolutely horrendous experience with a "host" who was completely unreasonable and unfair, that ruined our weekend and left us with a loss of money (and extra unofficial charges through PayPal) and no where to stay. Never again and would advise starting well clear. "

"Fialed to arrive due to other cicumstances"

"No WiFi signal at all. No lock to the door"