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"Happy to come again. Simple but good, friendly staff "

"We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it...

"This was one of the best rentals I have ever stayed in in my life- and I have travelled a lot! Often when you rent a place, upon arrival you discover that the photos were taken at a misleading angle, or that something about the place is not really as nice as it was spelled out to be. The opposite of that is the case with this place! It was spacious, comfortable, the view truly is breathtaking and it was spotlessly clean. Also, the owner is so nice and the communication was easy and quick,...

"Fantastische Wellnessbereich. Panorama Aussenpool mit Blick auf Lugano See war der Highlight. Zimmer unf Frühstück auch sehr gut"

"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300 Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group We stayed 6 rooms minimum...

"This is a first rate luxury hotel right on Lake Lugano with an excellent staff and lovely accommodations. Wouldn’t change in thing. "