"Easily one of the most incredible hotel experiences I’ve ever had! Expensive, yes, worth it, absolutely! We arrived from Milan a lot earlier than the check in window, and they offered to hold our bags, gave us an tour of all of the amenities the hotel had to offer, and give us a complimentary car to drive ourselves to the city center while we waited for our room. After driving back from the city center and turning the car back in, we were showed our room and left with chocolates and wine while...
"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300
Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group
We stayed 6 rooms minimum...
"Excellent stay. Gorgeous property, service is world class. Made our entire stay - highly recommend. I looked at several other luxury hotels in Lugano and so glad I chose this one. The view is truly unbelievable. We stayed in the panoramic room and it was amazing, we didn’t even want to leave the room. The fine dining restaurant was tremendous, best meal we had during our stay. 5 stars "
"Fint rum, bra sängar, trevlig uteplats. Tyvärr luktade de avlopp i badrummet, allt annat var bra, men detta förstörde helheten, lukten tog sig ut fast dörren var stängd."
