Search Hotels Near Casa del Cenote, Tulum

"Room was clean but the bed mattress was very firm with no give to it. Nice roof top had 4 small pools,nice place to see the skyline and get some breeze. Pool downstairs nice to sit around in the evening for a drink."

"hotel is new, nice pool good staff but the breakfast is overpriced. We had booked a suite but they were sold out and we were given a conncting room egual to a suite. that was good but still strange because it is a big hotel and only 15-20 rooms were occupied. To bad it was so empty and that's why we felt a bit lost."

"The resort is beautiful, our preferred room was clean and spacious. The staff was friendly and helpful. They made my husbands birthday special and memorable!"

"It is okay. There are better options for the price "

"I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again. "

"Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition "

"Hotel is good except room services and washrooms. Our washroom weren’t functioning and you had to use nearby common washroom. Staff were okay! Limited breakfast and not much option to eat. "

"Location"

"Room needed renovation on basics. Windows didn’t stay closed. They even had to work in the roof one of the days. Also the cooler situation to be eco friendly, while still using so much plastic (straws, wrapped in plastic too) Felt a bit of a scam. I checked out earlier "