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"The cleanliness and attention to detail. "

"I had to travel from Bangkok to Cincinnati at the last minute for the funeral of my beloved godfather, who passed away suddenly and unexpectedly. I always stay in the West Chester area since it’s close to family, and I’m familiar with the Aloft brand from other cities. As a Marriott Bonvoy member, I try to stay within their portfolio, and this hotel met my needs perfectly. During my 6-day stay, every staff member I encountered was friendly and helpful. My room was stylish, comfortable, and...

"Very clean room great staff "

"Loved the room!"

"Staff are very welcoming. Great location. Around great restaurants, shopping and groceries. Beautiful Christmas decorations. Breakfast wasn’t served until 7:30 am. We needed to get going so it was missed which was disappointing. Thank you for a great night away from a bad winter storm. "

"The room was spotless and clean. The staff was courteous the minute you walked through the door. Kelly was very accommodating and explained things well. Loved how pleasant she was and helpful in giving us directions. "

"Friendly staff and clean room. Always stay here when we are in the area!"

"Clean, safe & convenient. Very friendly staff. "

"Excellent customer service and the cleanliness of room was exceptional!"

"Excellent room, location and service!"

"Every thing was great!! "

"Absolutely excellent!!! "

"Staff did a wonderful job "

"Everyone was kind and friendly! Definitely would stay again! The woman working the front desk was soooo friendly! "