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"What an awful experience,where do I start? A few days before my trip I contacted the property. The owner first said he couldn't host me because he was fully booked and asked me to cancel the reservation. After a few exchanges he said he could host me if I booked directly with him (at a higher price than what I had booked). At that time I could no longer cancel my reservation without paying any fee so, after he said he wouldn't respect my reservation I reported the issue to Expedia. Not so happy...

"Goodwill was amazing and very professional.She is a real asset to the company."

"Should have earned 5 stars - but apparently we got there during renovations, so we really could not have full access to amenities that we in the process of being brought in or managed in some way. Apparently the website needs some attention as well - the hosts could not see our whole reservation. We were about to leave and find another hotel, but the hosts did some last minute shifting around to make a one night stay tolerable."