Good Afternoon, We make every effort to make evreryones stay a great one! We apologise that on this occasion the air conditioning failed and will pass on your feedback to the appropriate team. KEvin

Thankyou for your feedback Kevin

Good AFTERNOON, We really appreciate your feedback and i will pass your comments on to the appropriate teams best wishes Kevin

Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. Here at the hotel we thrive on maintaining staff training to the highest possible standard, however since the pandemic we have had a big recruitment drive, we are aiming to improve this daily to satisfy all of our guests. I have passed your feedback onto the various teams regarding the smell of smoke, the shower door and the breakfast. We hope that if you choose to stay with us we can improve on all your points and make it a better experience. Regarding the fire alarm, we had a fault that evening which was out of out of control. We take guest safety very seriously and will also bring this up in our next staff meeting to make sure the confusion doesn’t happen again. Once again we appreciate your feedback and please don’t hesitate to contact is if you need any more feedback regarding your stay Kevin Turner Reception Team

Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We apologise that the lift was temporarily down that evening, however once it had reset it was back to its normal use. We apologise that you left the property frustrated and hope that if you choose to stay with us we can improve your customer service. We are currently on a recruitment drive at the hotel since the end of the pandemic and staff training is on top of our priority list. Once again we appreciate your feedback and hope you choose us in the future for your stay Kevin Turner Reception Team

Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We agree our rooms are very spacious with glorious views. Regarding the air con, we are currently having the system serviced and hope to have it fully functional as soon as possible, however sometimes a simple reset if requested gets it going. Once again we appreciate your feedback and we hope you choose to stay with us in the future. Kevin Turner Reception Team

Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We have passed the feedback onto the appropriate team and hope to get this rectified as soon as soon as possible. Regarding the Pre-Payment, we can only apologise for the inconvenience, sometimes its take a little extra time for our booking agents to send the appropriate correspondence regarding pre payments, although not a regular occurrence, we apologise that on this occasion that it was slightly delayed on our side Regarding the air conditioning, we are currently in the process of having it serviced and are experiencing the occasional fault. Once again we value your feedback and hope you choose to stay with us in the future. Kevin Turner Reception Team

Good Morning Kevin, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We have passed the feedback onto the appropriate team and hope to get this rectified as soon as soon as possible. Regarding your disturbance in the morning, we can only apologise for this, we do have do not disturb signs which you can hang on the door to avoid this. We can assure you that our housekeeping team have been trained to deep clean all our bedrooms during and after the pandemic and can only apologise that you felt this was not met to your standard. Once again we value your feedback, and hope you choose to stay with us in the future. Kevin Turner Reception Team

Good Morning, We appreciate your feedback and agree, the view from our higher floors are glorious. Regarding the air conditioning, we are currently having it serviced and are encountering some reset issues, we believe this is now resolved. We have passed your feedback onto the breakfast team regarding the breakfast and can also assure you that we use real coffee. We apologise that this may not have been made more clear on the morning of your departure. Kind Regards Kevin Turner

Thank you for your feedback Kevin

Dear Guest, Many thanks for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your review. Please accept my apologies in relation to the elements that have affected your stay. As mentioned at check out, we work really hard during these difficult times to make each and every stay as comfortable as possible and comply with the IHG Clean Promise. I am sorry that a human error ment that we have let you down on this occasion, howerer I am sorry you have not gave us the opportunity to make it better and move you to a different room. Please know that I have passed all your comments to relevant departments to help them highlight areas in need of additional attention. Once again, thank you for staying with us are we really appreciate your valuable comments. We hop to welcome you back in the future. Kind regards, Reception team

Thank you for your review.

Thank you for your score! :)

Dear Guest, Thank you for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your review. Guest satisfaction is our main priority here at the Holiday Inn, we strive to make each and every stay as comfortable and enjoyable as possible. i regret to learn that we have let you down on this occasion. Your comments and feedback have been passed on to the relevant head of departments to action immediately. Kind Regards, Reception Team

Dear Guest, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. I would like to apologise for all the elemnts that affected your stay with us. Please rest assured that your remarks and our shortcomings will be addressed with the urgency they deserve. We hope to have another opportunity to welcome oyu back and provide 10/10 service we all strive to achieve. Kind regards, Reception Team

Dear Guest, Thank you very much for your score, we appreciate it ! Kind Regards,

Dear Haatsari, Thank you for taking your time to leave your review here. As explained previously, you have pre paid for your room online, therefore the hotel receives a virtual card to charge on check in. Due to the fact you were not eligible to stay with us during the Pandemic Restrictions, we have not charged the card provided and released the reservation Free of Charge. Therefore, please contact Hotel.com directly to request your refund as we did not charge you directly. If you have further queries I can help you with, please do not hesitate to contact us directly. Kind Regards, Reception Team

Dear Guest, Thank you taking your time to leave your score, we really appreciate it! Hope to welcome you back here soon. Kind Regards, Reception Team

Dear Guest, Thank you for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your score. I am sorry to see a low score this time, however, we hope to be able to welcome you back here to provide you with a 10/10 service, myself and the rest of the team aim for. Kind Regards, Reception Team

Dear Jeffrey, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking you time to leave you review. We are hoping to welcome you back here again in the future :) Kind Regards, Reception Team

Dear Guest, Thank you for staying with us and taking your time to leave you review. Our team is working really hard during these difficult times to ensure all guests are safe and satisfied with their stay. I am pleased to see the 10 out of 10 review! Kind Regards, Reception Team

Dear Ben, Thank you for staying with us and taking your time to leave your review. I am very pleased to see the 10 out of 10 score! :) We hope to welcome you back here again :) Kind Regards Reception Team

Dear Georgina, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. I am very pleased with the 10 out of 10 score and that you have found out service excellent. Once again, thank you for staying with us and I hope to welcome you back here again ! :) Kind Regards

Dear Guest, Thank you for staying with us and scoring us 10/10! Kind Regards

Dear Guest, Thank you for staying with us and taking your time to leave us a great score! Kind Regards, Reception Team

Dear George, Thank you for staying at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. We strive to make each stay as pleasant and comfortable as possible. Once again, we really appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards, Reception Team.

Dear Mark, Thank you for taking the time to leave us a review. I am glad to read that you found our team to be friendly, we work very hard to ensure our guests have a great stay and feedback like this is great to hear. I am very sorry that your shower had a missing door, we are working very hard to replace all of our shower doors due to a fault with the doors, unfortunately we have experienced delays due to the pandemic, however I believe our maintenance team will have this issue resolved soon. Once again, thank you for your feedback and I hope we can welcome you back again in the future. Kind Regards, Reception Team.

Dear Guest, Thank you for taking your time to leave us a review :) We appreciate your feedback and hope to welcome you back again in the future.

Good Morning, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and for taking time to leave us a review. We are hoping to welcome you at our hotel in the near future! Kind Regards

Dear Neil, Thank you for posting your review. Kind regards Reception team

Dear Michelle, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again!

Dear Yuet Yu Lia, Thank you for staying at the Holiday Inn Birmingham North Cannock and leaving your review. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Kind Regards

Dear Emma, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

Dear Angela, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

Dear Stuart, Many thanks for your 8/10 score. We hope to welcome you back soon. Kind Regards, Reception Team

Dear Matthew, Many thanks for reviewing your stay with us. I am glad you found the hotel to be clean and comfortable. Sorry about the lack of wildebeest :) Kind Regards, Reception Team

Dear Chris, Thank you for staying with us and scoring your stay 10/10. We hope to welcome you back soon :) Kind Regards, Reception Team

Dear James, Thank you for posting a review of your stay. I am delighted that you enjoyed your stay and the views. Kind Regards, Reception Team

Dear Matthew, Many thanks for your review. We hope to see you again soon

Dear Justin, Many thanks for your fantastic review. We hope to welcome you back soon! Kind Regards, Reception

Hi Matthew, Thank you for your review and we are pleased you have enjoyed your stay with us! We are looking forward to welcoming you back in the future.

Dear Matthew, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

Dear Alex, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

Dear Julie Thank you for staying with us at the Holiday Inn Birmingham North Cannock. I am pleased that you have enjoyed your stay and it has improved since your last stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our housekeeping team in order to provide a better experience in the future. We hope to welcome you at our hotel again! Kind Regards,

Dear Victoria, Thank you for staying with us at the Holiday Inn Birmingham North Cannock. I am pleased that you have found the room up to your satisfaction! We value all feedback and use it to continuously make changes to our brand to improve the guest experience. We hope to welcome you at our hotel again! Kind Regards,

Good Morning, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. I am delighted that you have enjoyed our food choice and room service options. We hope to welcome you at our hotel again! Kind Regards