"NOT a 4 star hotel. This is a 2 star.
They don’t have a breakfast room and walk you to another, poor, hotel for a very basic breakfast. Spa is a woman sat outside the hotel offering massages. Luggage storage is luggage left in the lobby.
EXPEDIA SORT THIS OUT. THIS IS NOT 4 STAR, it is run down and hasn’t got the facilities it MUST have to be called 4 STAR. I have stayed in 4 star in Vietnam and this is not it.
Room is very basic and shabby, bathroom run down and door did not close. As bathroom door is next to the bed this not great in a family room of 3 sharing.
Location is inaccessible by car and you have to drag suitcases down a long alley, full of scooters (Vietnam is crazy for driving and cars and scooters rule over pedestrians). Will be writing to Expedia and sending photos when I get back, as this is so misrepresented it is almost funny."