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Hotel Cozumel Sierra

3.0 star property
Hotel in Canela with free breakfast and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Cozumel Sierra

Garden
Front of property
Porch
Lobby
Interior
Travelers find a peaceful retreat at Hotel Cozumel Sierra surrounded by lush gardens. The hotel offers daily manager's receptions, in-room WiFi, and free bicycle rentals for exploring the area. Guests can enjoy coffee from the lobby while relaxing on the terrace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed

Standard Double or Twin Room, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, blackout curtains

Standard Double or Twin Room, 1 King Bed with Sofa bed

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Deep-soaking bath
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Deep-soaking bath
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View | Premium bedding, minibar, in-room safe, blackout curtains

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Double or Twin Room

Family Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains

Family Double or Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains

Comfort Double or Twin Room

Highlights

Furnished lanai
Garden
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, blackout curtains

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Deep-soaking bath
Separate bath and shower
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Romantic Double Room

Highlights

Furnished lanai
Garden
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, blackout curtains

Luxury Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Deep-soaking bath
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Family Studio Suite

Family Studio Suite | Premium bedding, minibar, in-room safe, blackout curtains

Family Studio Suite

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Sofa bed
Premium bedding
Blackout curtains
Deep-soaking bath
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
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About the area

Map
Rua Pedro Luiz Oliveira, Canela, RS, 95680000

What's nearby

  • Parque Terra Magica Florybal - 3 min walk - 0.3 km
  • Dreamland Wax Museum - 4 min drive - 2.3 km
  • Cathedral of Our Lady of Lourdes - 4 min drive - 3.0 km
  • Gramado Covered Street - 9 min drive - 6.2 km
  • Gramado Central Avenue - 9 min drive - 6.2 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 101 min drive

Restaurants

  • ‪Tri Hotel Canela - ‬3 min drive
  • ‪Pappardelle - ‬3 min drive
  • ‪Lá Em Casa - ‬3 min drive
  • ‪Abbiamo Fatto - Pizza Napoletana - ‬3 min drive
  • ‪Hotel Serra Nevada - ‬3 min drive

About this property

Hotel Cozumel Sierra

Hotel near Gramado Covered Street
You can look forward to free full breakfast, a free daily manager's reception and a terrace at Hotel Cozumel Sierra. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information
  • A 24-hour front desk, coffee/tea in reception and luggage storage
Room features
All guest rooms at Hotel Cozumel Sierra feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Deep-soaking baths and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from 3 June 2025 to 1 March 2026 (dates subject to change).
The following facilities are closed for Valentine's Day:
  • Business centre
  • Dining venue
  • Front desk
  • Laundry facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 90.00, per pet, per day, plus a deposit of BRL 90.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 5 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet deposit: BRL 90.00 per day
  • Pet fee: BRL 90.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Property is also known as

Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL

Frequently asked questions

Is Hotel Cozumel Sierra pet-friendly?

Yes, Hotel Cozumel Sierra allows cats and dogs (limit 1 total) with a maximum weight of up to 5 kg per pet. There's a deposit of BRL 90.00 per day and a fee of BRL 90.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Cozumel Sierra?

Self-parking is free at this property.

What time is check-in at Hotel Cozumel Sierra?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Cozumel Sierra?

Checkout is at noon.

Does Hotel Cozumel Sierra provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Cozumel Sierra located?

Situated in Canela, this hotel is within a 5-minute walk of Parque Terra Magica Florybal and Pinheiro Grosso Municipal Park. Parque Vale Dos Dinossauros and Canela Automobile Museum are also within 2 miles (3 km).

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Hotel Cozumel Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 60 reviews
Rating 8 - Good. 6 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Andreia

Liked: Cleanliness, staff & service
Lugar aconchegante, mas reservei para 4 pessoas e ao chegar na estadia, só tinha acomodação para 3 , iam fazer uma cama no chão, com o frio de Canela, inviável, além disso queriam me cobrar 120,00 a mais, acabamos dividindo a cama de casal para 3 pessoas. O café era bom, mas não faziam reposição. Pousada bem mediana.
Acomodação
Stayed 1 night in Jun 2025

8/10 Good

Avenaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a limpeza e o atendimento da cozinha no café da manhã muito bom mesmo esta de parabéns. A limpeza e o aroma do quarta muito bom e confortável.
Stayed 4 nights in Jun 2025

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a pousada. Anfitriões muito solícitos. Cafe muito bom. Quarto excelente, tudo muito limpo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

O hotel é muito bonito, confortável e limpo, no meio da floresta atlântica do sul, e não fica longe do centro de Canela ou de Gramado, de carro. Há mercados nas proximidades. O staff é muito solícito, gentil e agradável. Café da manhã perfeito, com muita variedade, a Lucineide é show! Recomendo sem restrições!
Stayed 4 nights in Apr 2025

10/10 Excellent

Tierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. É a segunda vez que nos hospedamos no local, e essa foi ainda melhor que a primeira. Destaque para o café da manhã, que sempre tem bolos, pães, sucos e frutas muito frescas, e para o atendimento bastante atencioso.
Stayed 3 nights in Mar 2025

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superou expectativas.

Hotel pousada localizado num bairro muito tranquilo, instalações bem conservadas, cama de casal enorme, café da manhã com o indispensável e atentimento do funcionário Rodrigo foi muito bom.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

MARJANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

PEDRO H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente e voltaria com certeza

Excelente local, atendimento, café da manhã, organização e limpeza.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ariela

Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Girleide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional!
Stayed 1 night in Oct 2023

4/10 Poor

Luiza

Liked: Staff & service
Disliked: Cleanliness

Decepcionante

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refúgio próximo a natureza

Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

CRISTIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JOSIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

GISELE SILVA

Stayed 2 nights in Jul 2023

10/10 Excellent

Givanit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retorno garantido

Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Stayed 1 night in Jun 2023

8/10 Good

Nilton

Liked: Cleanliness, staff & service, room comfort

Ótimo, mas precisa observar alguns detalhes

O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos.
Stayed 1 night in Jun 2023