Search Hotels Near Cabeceiras de Basto Town Hall, Cabeceiras de Basto

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Where to start? What a special place. We felt so welcome and the welcome drink and charcuterie were splendid. We enjoyed chatting with the owner Fernando who acquired, renovated and expanded over 15 years. It is a truly special place. Fernando offers a limited menu of local items and fresh produce from the gardens. The pool.is glorious. You can walk down to the river for a swim, stroll the vineyards or just enjoy the various terraces.I could go on and on. Book your stay for at least a couple of nights and just relax! There's no AC, but you won't need it. wifi is spotty so turn off your device. If you really need it you can get online easily. Enjoy Fernando's creation! Oh, breakfast is fabulous with juices and condiments made from the produce grown on the property."

"fantasic choice just outside old Guimaraes where the hotel pampers its clients!"