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"This hotel is my family's favorite place to stay when we come to Rockford. The staff has always been incredible, friendly, and professional. The rooms are different from any other hotel we've stayed in. We always stay in the suites and my wife and I sleep upstairs and our son sleeps downstairs. The amount of charm and uniqueness is what will always bring us back. The pool is smaller but there is a pool. Same with the gym but these aren't things that are too important for us. "

"The hotel is in need of updating and a good deep clean. The carpeting was dirty – I understand that it is the end of the winter season, but it was still pretty dirty. The rooms were fairly clean. The bed was very comfortable and the bedding clean. The lighting in the bathroom was very dim and not suitable for putting on make-up. There was a definite odor (smelled like garbage) as you exited the back elevator on the second floor which seemed like they attempted to cover with air freshener. (I...

"We had originally booked a 2 queen bed room with a roll-in accessible shower. When we checked I. We were told that the room should not have been allowed to be booked because that shower was broken. We have a son in a wheelchair so this was very inconvenient. They gave us a different room with a step in shower but they didn't even have a shower chair. The room was clean, but not very wheelchair friendly."

"The breakfast menu was simple."

"Clean rooms very spacious friendly staff "

"A very nice stay with good food"

"Great location and excellent services from staff."

"Staff very short with answers to questions. Noisy."

"Stayed here about 4 times over the past 9 months. Always clean and comfortable. For simplicity that is the cheapest but still very comfy and clean I'll come back again soon. They offer a free continental breakfast, but I have yet to check it out. I stay because they are almost half the cost of Holiday Inn and for me just as comfy. "

"Clean rooms, pool was nice, staff were great. Had a great weekend with my kids. "

"Very nice no complaints "

"Everything was good. "

"Great hotel. Clean and comfortable. Desk staff is excellent. "

"I did not bring mine but did see others with their dogs. Room was nice and cozy. "

"Room was clean and comfortable. "

"Convenient and safe location"

"Worse customer service "

"Food smelled fresh, but I had no time to eat as I had to get to work. Parking was safe. I was able to park close to the front door and under a light. Staff was great. I called the front desk kind of late to complain about kids running up and down the hallway and slamming doors on 2 & 3 and it was handled. Room was very clean and I was impressed it was cleaned between my 2 night stay. Bedding was very comfortable."