Unfortunately we are unable to respond to this review as there are no comments/feedback.

Hi Rachel, thank you for staying with us back in March and for taking the time to write this review. We sincerely apologise for such late notice of the change in management. We understand how frustrating this must of been and we are so sorry that no one from the management team got in touch with you on how to activate closed captions. We certainly see a need for improvement in our communication and failed in this regard to provide you with the service we strive for. It is worth noting that you chose to stay with us for only one night and we happily refunded you the remaining nights you booked in full. As a small and passionate team we take feedback very seriously and have taken all of your comments on board.

Thank you for taking the time to write this review. We contacted you prior to your arrival and informed you of the change in management. Unfortunately mid-way of this explanation you did not allow our management team to continue speaking or even give us the opportunity to offer any sort of compensation. We received no email correspondence or another call from you in the lead up to your check in in regards to the changes. We were never notified of no hot water. Had we been aware, we certainly would have arranged our maintenance team to respond at their earliest convenience. We are so sorry you had to leave without this. We understand that pleasing everybody is not always possible and regret that we were not able to meet your personal requirements on this occasion. We can only offer you our sincerest apologies.

Hi Errin, thank you so much for taking the time to review your stay with us! We hope to see you again soon :) Mackenzie BCBH

Thank you so much for taking the time to review your stay with us! Excellent to hear- hope to see you in the near future!

Hi Adam, Thank you so much for taking the time to review your stay. And thank you for the great review :) Hope to see you again next time!

HI Sarah! Thank you so much for your amazing review! Very appreciative! See you again soon :) Mackenzie BCBH

Hi - Thank you so much for your response :) Greatly appriciated! Mackenzie BCBH

Thank you so much for taking the time to review us :)

Hi Keiko, thank you so much for that great review! Hope to see you again soon! Mackenzie BCBH

Thank you so much for your review :) hope to see you again soon!

Thank you Jack We look forward to your next stay

Thank you

Thank you Your review is appreciated.

Thank you your review is appreciated.

Thank you Warren. Your review is appreciated.

Thank you for your review Peter. it is appreciated

Thank you Kathryn, we'd love to see you again.

Thank you Brian for your review. It is appreciated

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Thank you for the review.

Thank you Kevin for your great review.

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Your review is appreciated. Thank you.

Thank you Teerawat. We appreciated your review.

Thank you for your review

Thank you for your review. We are happy your overall stay was great. The wet and dry saunas are popular and we pride ourselves in our fresh breakfasts. We will look into the bed as it is quite new and we haven't had any other comments.

Thank you for your review. It is appreciated

Thank you for your review, It is appreciated

Thank you.Your review is appreciated.

Thank you for your feedback. It is appreciated.