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"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"I highly recommend this hotel. Very friendly and professional staff. Every member of staff went out of their way to make us feel welcome. An excellent choice of breakfasts included in the price. The restaurant was excellent in the evenings. The location is fantastic with wonderful views of the beautiful Peak countryside."

"Staff great. We didn’t have any hand soap and the hair dryer didn’t work."

"Definitely book a room in the old part if possible. The new wing is beautiful and clean....but it takes about 10 minutes from check in to find your room...but you'll need a map! Gorgeous grounds, food was delicious. Will visit again."

"Friendly staff, room fantastic, very clean comfortable, nice shower room excellent views, great meals staff very good nothing to much, fantastic breakfast great selection of products. Fantastic hot tubs right temperature very relaxing. Fantastic value for money. I will ne definitely back."

"Stopped over at short notice for one night. Immaculate, quiet, great japanese hot tub"

"Booked in and couldn’t even book in for the spa as it was fully booked because of a wedding. No email sent suggesting I needed to book. I only wanted to use the sauna. Lots of other people complained about the same thing. "