Hi Saul,Thank you for your feedback. We apologize for any disturbance caused by the lack of soundproofing in your room located on the first floor. Your comments are valuable to us, and we will address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.

Hi Karen,It sounds like you had a wonderful experience at the Holiday Inn Express Cheektowaga! From the smooth check-in/out process to the clean and well-stocked room, it seems like everything met or exceeded your expectations. It's great to hear that you enjoyed the breakfast offerings, and your feedback about the kitchen staff is noted. Thank you for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!

Hi Pasha,We apologize for the inconvenience you experienced with breakfast items running out early and the lack of forks, as well as any challenges our staff faced with the breakfast rush. Your comments are important to us, and we will address these issues to ensure a smoother breakfast experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to better serve you during your next stay.

Hi Andrea,Thrilled to hear that you found our beds excellent and enjoyed the Dove products! Providing a comfortable and enjoyable stay is our goal, and delighted that we could meet your expectations. We look forward to welcoming you back for another great experience soon!

Hi Srdjan,We are delighted to hear that our staff was helpful and friendly during your stay! Providing exceptional service is a top priority for us, and we're thrilled that our team made your experience a positive one. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

Hi Helen,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

Hi Tanya,Thrilled to hear that our staff was able to assist you with everything you needed during your stay. Providing excellent service and support to our guests is fundamental to us. Your kind words serve as motivation for our team to continue delivering exceptional experiences. We hope to have the pleasure of welcoming you back soon!

Hi Lucy,We are happy to hear that you enjoyed our convenient location near the Mall and that you found our recently renovated rooms to be clean and comfortable. Providing a pleasant and refreshed space for our guests is a top priority, and delighted that our efforts were evident during your stay. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit in the future!

Hi Rajan,We are truly sorry to hear about your disappointing experience with our staff and the delay in receiving your room. Your comfort and satisfaction are our top priorities, and it's deeply concerning to hear that we fell short of meeting your expectations. Please know that this is not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience or frustration caused. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We understand your disappointment and regret that we could not provide you with a seamless experience.

Hi Sherril,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

Hi Alison,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

Hi Paula,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

Hi Mulchan,We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

Hi Bazlul,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

Hi Nasser,Thank you for your feedback! We are glad to hear that you appreciated our convenient location just off the highway. Providing easy access for our guests is always a priority for us, and delighted that it contributed positively to your stay. We hope to welcome you back again soon for another enjoyable experience.

Hi Pooja,We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

Hi Andrew,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

Hi Laura,We sincerely apologize for the unpleasant experience you encountered during check-in. It's disappointing to hear about the behavior of our staff, as it does not reflect the high standard of service we strive to provide. Rest assured, we are addressing this issue internally to ensure that such incidents are not repeated in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay.

Hi Andrew,It's fantastic to hear that Shanondra went above and beyond to assist you during your stay! We're thrilled that she was able to make a positive impact and turn your experience around for the better. Providing exceptional service is what we strive for, and we'll be sure to pass along your kind words to Shanondra in recognition of her outstanding efforts. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

Hi Keith,We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

Hi Rhonda,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

Hi George,Thrilled to hear that you enjoyed your stay with us! Our prime location, coupled with our dedicated staff and delicious breakfast offerings, aims to make our guests' experiences memorable. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon for another enjoyable stay!

Hi Jeffrey,Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location and the variety of activities nearby, as well as our clean rooms and breakfast options. However, we apologize for any inconvenience caused by the confusion at the front desk, leading to disturbances during your stay. Rest assured, we will address this issue to prevent any recurrence. Your satisfaction and comfort are our priorities, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future.

Hi Shelley,We are sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please do not hesitate to contact us directly regarding your experience.

Hi Tiffany,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

Hi Jeanette,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

Hi Desiree,We regret that your room was not cleaned to our usual standards and that you encountered issues with the heating system during your stay. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made. We understand the impact this had on your stay.

Hi Frances,Thank you for an excellent 5-star review. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure we delight you with our facilities and services. Keep exploring, Happy staying.

Hi Albert,Thank you for taking the time to share your feedback with us! We are glad to know that you liked our friendly staff. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

Hi Chamaya,Thrilled to hear that you had such a positive experience during your stay with us! Providing a welcoming atmosphere and maintaining cleanliness are top priorities for us, and glad to know that our staff met your expectations in this regard. It's great to hear that you enjoyed the bath products and appreciated our commitment to green initiatives. We strive to be environmentally conscious and minimize waste wherever possible.

Hi Matthew,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

Hi Patrizia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

Hi John,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

Hi Justin,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

Hi Christian,After thoroughly investigating your concern with our management team, we have successfully processed your refund. Please note that refunds may take some time to reflect in your account, particularly over weekends, due to banking processes. We genuinely appreciate your patience and understanding throughout this resolution process. We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.

Hi Vilaysouk,Delighted to hear that you enjoyed our complimentary breakfast and found our location convenient for accessing the highway and nearby attractions like the Walden Galleria. Providing a delicious breakfast and a convenient location are essential elements of our commitment to guest satisfaction. We hope you had a wonderful stay overall, and we look forward to welcoming you back on your future travels.

Hi Mila,Pleased to hear that you found our hotel easily accessible and convenient with plenty of dining options nearby. It's also wonderful to know that our staff provided friendly and helpful service during your stay. Your positive feedback is greatly appreciated, and we hope you had a pleasant overall experience with us. Thank you for choosing us, and we look forward to welcoming you back soon!

Hi Shane,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

Hi AllisonWe are glad you had a nice stay with us and appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

Hi Dwight,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

Hi Tim,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

Hi Marilyn,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the area you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

Hi Darius,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

Hi Kevin,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

Hi Linda,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

Hi Kimberly,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

Hi Elizabeth,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

Hi Tyler,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!