Dear Mr. Francisco, Thanks for your e-mail. We would like to know about your stay and the problems you had. We will thank you any other information you can share with us. Best regards,
Un hotel au charme unique situé idéalement avec un personnel chaleureux , aux petits soins et très professionnel.
C’est un hôtel qui offre un service impeccable au niveau concierge et restauration et une attention aux clients qui me surprend particulièrement par rapport aux autres hôtels 5* que j’ai tous fait à Buenos Aires . Les petits déjeuners sont variés et copieux et servis dans un cadre très stylé .
Nous sommes très heureux d'entendre vos commentaires. Cela signifie que nous avons fait un excellent travail !!!Ceci est et sera votre maison à Buenos Aires.Cordialement,Relations avec les clients.
Mr. Svend, Thank you for the time to share us your opinion with us. Also, thanks for your scoring.It was a pleasure to welcoming you in the future. Best Regards,
Gracias por sus comentarios acerca de su experiencia. Mos pone muy feliz escuchar que ha sido una estadía placentera. Quedamos a su disposición para futuras reservas. Cordialmente,
The staff are charming and helpful. This hotel smells devine: you will breathe in a special fragrance that is elegant and fresh. The location is fabulous! We walked everywhere and felt safe as two women. The breakfast omelettes and fresh fruit were so delicious.
Loved our stay at this hotel. Special thanks to Tomas, who was so very helpful and kind. After stowing our bags when we arrived early, he recognized that my husband’s CPAP machine would require a transformer, he was proactive in securing this for us. He is an absolute treasure!
Gym is very small and equipment is not very good. Lost water on a busy Saturday afternoon. Overall I cannot recommend this property
John
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Service วันที่ 5 มี.ค. 2024
Dear Mr. John: We apologize about the unexpected water supply situation, solved in four hours by our staff team. Regarding the gym size, the same is according to the general size of our Boutique Hotel. We are sorry we were not up to your expectiations.
As this was our first time in Argentina, we deeply appreciated all the attention and care that the staff gave us. I love the authentic furnishings and the history behind this hotel. To us, this hotel felt like home. We stayed there twice on our trip. Thank you Melia Recoleta. You are the best!
adele
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Service วันที่ 24 ก.พ. 2024
Thank you very much Mrs. Adele for your comments as well as your rating about out little boutique Hotel, home of Evita Peron during the years 40s. Comments like that, inspire us even more in order to improve our service and quality. Hope to see you again soon!
Miy buena atencion y una gran ubicacion, su personal muy atento y siempre dispuesto a ayudar
luis antonio
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Service วันที่ 13 ก.พ. 2024
¡Muchas gracias Sr. Luis Antonio por sus comentarios y puntuación! Fue un gran placer haber contado con Ud. entre nuestros huéspedes. Le esperamos para una próxima visita en nuestro Hotel en su estadía en Buenos Aires y feliz viaje de retorno!
This is a very nice boutique hotel in a quiet neighborhood near many parks and small shops and cafes. The hotel has a nice small bar with food service along with nice breakfast.
The front desk staff was very attentive and registration was quick. We stayed here one night before transferring to the nearby cruise port for our two week cruise out of Buenos Aires.
Stephen
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations วันที่ 9 ก.พ. 2024
We are very glad to hear your comments. It means we did a great job!!!Best regards, Guest Relations.
Mara at front desk sweet & efficient.
Concierges extremely helpful with luggage, getting an Uber & taxi.
Loved the rain shower hot water. Comfy bed & pillows & linens.
Breakfast included was a full range of everything, including an omelet station.
Leslie
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations วันที่ 9 ก.พ. 2024
Many thanks for your comments!!!! It means we did great!!! Will be our pleasure to welcoming you again in the future. Regards,
This hotel is rated 5 stars but doesn't meet that category. The rooms are small and the bathroom also relatively small. There is construction on a building next door which is very noisy and goes on all day. The breakfast room is in a cellar and quite dark.
Service was, however, exemplary. We were overcharged to pay on arrival but this was later adjusted and a refund given.
Dear Mr. Andres, thanks for the time to give us your opinion, however you choose a boutique hotel and all our rooms, breakfast and terrace, are french style and not as big as american style. Like you said yourself, our priority is the service of our staff, wich we consider rated as 5 stars. Wi will be waiting to welcoming you again. My Apologies for the invonvenient of the next building. It is something we cant manage. Best regards,
If you know Melia as high class hotel be aware this is not it. Old, smelly, bad service, queues and poor breakfast. Nothing you usually expect from Melia. We tried to upgrade the room at least and they asked to pay 400 usd for the upgrade per day even though the price difference on hotels was 50 usd and booking the new extra room of the higher category here was 250 usd. They said the system does not allow to do upgrade with other price. However when we needed to extend for one more night they willingly gave us same rate as on hotels so they save on commission and even gave us free upgrade just for that night, thank you very much. No more trust to Melia unfortunately.
Dear Mr. / Mrs.It is very sad to hear this comments. We will do a research about all what you said, but we need more information about your stay, such us dates and room number. With that information we can check the records of your stay. I give my apologise I can do more by now. I will be waiting for your reply if you can enlarge it. Regarding the up grade, depending what kind of room you like to move to, be cause for example, from the standar room to the Royal Suite room can be up to 600 usd different, and sometimes, even more. I tell this, just to clarify this issue. Best Regards, and I will be at your service.
Excellent hotel in a beautiful area. Fabulous and reasonably priced food. The staff is professional and very accommodating. I am returning again after my cruise and greatly look forward to my stay. Thank you, Meliá Recoleta!!
Muchas gracias por tan buena puntuación !!Le esperamos pronto. atte.
6/10 พอใช้
Cynthia
6 ม.ค. 2024
Every time we came back to our room the door was open, even though we had checked it prior to leaving. It was very disconcerting. Check in was very slow and seemed to take forever. While the location was great I’m struggling to understand the five star rating. Not impressed with the breakfast and they served terrible gluten free bread. Buenos Aires has excellent gluten free bakeries. We also stayed at Magnolia Hotel in Palermo which was only 3 stars but we liked it much better.
Dear Mrs. Cynthia, So sorry to hear this comments. It will be taken into account shortly. It is a very bad news for us to received this king of experiences. I give my apologies in the name of the whole staff. I hope we have a second chance to reverse this experience.We are waiting for you again.Regards
Estimada Alexandra, Nuestro hotel es de categoría Boutique, como se informa en la publicidad. Todas nuestras áreas son pequeñas. Lamento que no hayan sido de su agrado. Saludos cordiales.
Prezado Sr. Lucas, obrigado pelos comentarios. Que pena ouvir a experiencia com ar acondicionado. Lamentamos muito. Os esperamos pronto !!Atenciosamente
A perfect stay in a lovely area. We particularly enjoyed the basement Jazz Club, visiting twice during our four night stay. Fantastic performances both days. The hotel is charming and the staff make you feel very welcome.
Muy atentos, serviciales, se preocupan por que tenga una excelente estancia. El hotel historico, la comida deliciosa. Me voy feliz! Me ayudaron mucho, gracias, gracias, gracias!!