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Reviews of Mercure Budapest Castle Hill

4 out of 5
Mercure Budapest Castle Hill
Krisztina Korut 41-43, Budapest

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 125 reviews" "
Rating 8 - Good. 38 out of 125 reviews" "
Rating 6 - Okay. 14 out of 125 reviews" "
Rating 4 - Poor. 10 out of 125 reviews" "
Rating 2 - Terrible. 4 out of 125 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Property conditions & facilities
Good facility, very clean with very friendly staff but unfortunately while booking through Expedia our rate had included breakfast only to be advised otherwise after arrival.
Stayed 1 night in Sep 2023
Response from Peter on 3 Oct 2023
Dear Michael,Thank you for choosing Mercure Budapest Castle Hill and for taking the time to share your experience with us. We are pleased to hear that you enjoyed our facilities and our friendly staff. We understand your disappointment about the breakfast not being included as per your booking. We strive to always provide a tailored experience according to each guest needs and we regret not meeting this expectation on this occasion. We value all feedback from our customers as it helps us continuously improve our service and look forward to welcoming you back soon so that we can show you the true Mercure hospitality experience. Warm regards, Peter BekeDeputy Manager

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean refurbished room which was dark, quiet and comfortable. The bathroom was more of an unintended wet room as the size of the shower screen wasn’t adequate for the rainfall shower. There wasn’t a lot in the immediate area and we were initially slightly disappointed but the proximity to the metro station was brilliant and made the wider city accessible. Get a travel card and you can get anywhere. There is also a brilliant prima supermarket just behind the hotel if you need anything. A shortish and steep walk to the castle area - well worth doing at night for amazing views. A very minor thing would be that there wasn’t a single tv channel in English- we like a bit of BBC world but appreciate that we could have asked.
Stayed 6 nights in Jul 2023
Response from Peter on 20 Jul 2023
Dear Kathryn,We very much appreciate your comments regarding your stay at the ibis Budapest Castle Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peter BekeDeputy Manager

8/10 Good

Ildiko

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Hugh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to several options of public transport. The food is very good and the staff very helpful.
Stayed 6 nights in Jun 2023

8/10 Good

Navneet

Liked: Cleanliness, staff & service
Overall Room and services were nice, but air conditioning was not good enough and if you open windows you hear trains all-night. Also, restaurant had only few choices on menu.
Stayed 1 night in May 2023

10/10 Excellent

Ciarán

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Viki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mercury was quite nice. We stayed 9 nights and it was convenient and comfortable, and the staff was very friendly and helpful. “Castle Hill” in the name is misleading - it is not on Castle Hill but it is in the Castle Hill district. You still need to take ground transportation or climb a significant number of stairs. There is no grab bar in the shower and the design of the shower makes it difficult to take a shower without getting water everywhere. The only other feedback is that the staff had some trouble keeping the breakfast buffet stocked. The jam was hit or miss (mostly miss) as was the orange juice.
Stayed 9 nights in Apr 2023

10/10 Excellent

Kassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great service, great cocktails, great breakfast selection and food was good.
Stayed 3 nights in Mar 2023

6/10 Okay

Paul

Business traveller
Good location
I have stayed at this hotel several times. The location is within 15 minutes walking to the university I visit and is next to a train station and supermarket which is convenient. Proximity to Castle Hill also very nice for free time. When I checked in the room smelled horribly of smoke, although it is a non-smoking hotel. I called to change the room and the attendant came up and said she could not really smell much of anything. That was very surprising! But they did change me to a different room although it took nearly an hour. I was quite surprised by that delay, too! Overall I still recommend the hotel.
Stayed 5 nights in Nov 2022

10/10 Excellent

Veronika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2022

10/10 Excellent

Douglas Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed five days in May 2022, hotel staff were very friendly and desk staff helpful when asked about places we wanted to visit, printing a map of our route and the buses we needed. Breakfast was nice, a good mixture of hot and cold food. Our room was nice and clean, although the room was hot but this was because the air conditioning was faulty which was repaired during our stay. The area was easy to access buses teams and trains, also not far to walk to the castle although uphill with plenty of steps. We found the hotel very good and would stay again.
Stayed 4 nights in May 2022

10/10 Excellent

Micheal

Stayed 3 nights in Apr 2022

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Emma, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside the city tax, best stay in Budapest.
Stayed 3 nights in Mar 2022

8/10 Good

Minh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location to Buda Castle and Matthias Church. Grocery store behind hotel with atm machine...restaurants within walking diatance as well as beautiful park across the street and transportation. Never had an issue with Bolt/Taxi pickup and dropoffs. Friendly staff (except the bald guy in restaurant...perhaps manager (?) who acted like he was hating his life choices or his job.) He was so impatient and was very terse and rushed patrons....seemed annoyed to be working in hospitality However, restaurant food was good. Room was well laid out and beds were comfortable. The view from the room was nice. The only thing is our room had horrible air circulation. The AC did not work and you can only tilt the window to crack a small opening for fresh air so room got very hot. I imagine this room would be very uncomfortable in the summer season especially if the AC remained in non-working condition.
Stayed 3 nights in Oct 2021

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean - efficient staff.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019
Response from Diana on 17 Feb 2020
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

4/10 Poor

Kunal

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Diana on 17 Feb 2020
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Diana on 28 Jan 2020
Dear Michael Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new year stay friendly staff very clean lovely breakfast
Stayed 4 nights in Dec 2019
Response from Diana on 10 Jan 2020
Dear Tracey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

manuel, Israel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must improve restaurant services . Can't wait too long for your order.
Stayed 4 nights in Dec 2019
Response from Diana on 10 Jan 2020
Dear Manuel We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Diana on 10 Jan 2020
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Diana on 31 Oct 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a very convenient location . Food was good too!!
Stayed 1 night in Oct 2019
Response from Diana on 31 Oct 2019
Dear Brian, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Budapest Castle Hill - ibis Budapest Castle Hill. We appreciate your nice comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Room 642 should not be used as double room. The room is so small you can’t move if there are two suitcases and two people. The heating system could not be regulated hence the average room temperature was 28-30 Celsius- extremely hot. I was told it’s the autumn/winter heating system and nothing could be done ?? A little surprising to hear. Great breakfast and good food at the restaurant. Staff very friendly
Stayed 3 nights in Oct 2019
Response from Diana on 4 Dec 2019
Dear Our Guest We appreciated the time and the care you took to evaluate our hotel. We are really sorry for all of the inconveniences you experienced during your stay. We are extremely vigilant to our guest’s satisfaction and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We sincerely hope that you will give us the opportunity to better serve you in the near future. Best regards, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel at a very convenient location. Excellent public transport.
Stayed 1 night in Sep 2019
Response from Diana on 21 Oct 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Sep 2019
Response from Diana on 25 Sep 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Diana on 25 Sep 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to transportation. The staff was friendly and very helpful. The room was a decent size for the price. The only issue with the room was a couple of stains on the carpet but it wasn’t a big deal. Overall a great experience.
Stayed 4 nights in Sep 2019
Response from Diana on 19 Sep 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok, only bather room shower design not so converient. But room very clean,
Stayed 2 nights in Aug 2019
Response from Diana on 23 Aug 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure or Ibis??
Apart from check-in being a complete shambles (we arrived at the same time as a bus load of tourists), there are no other issues. Nice clean hotel and rooms spacious and nice. Breakfast was nice and the hotel is located next to all transport options making it easy to get into the centre.
Stayed 2 nights in Aug 2019
Response from Diana on 23 Aug 2019
Dear Our Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Buda Mercure
Small room and very small bathroom. Breakfast was very good. Staff was helpful.
Stayed 4 nights in Jul 2019
Response from Diana on 23 Aug 2019
Dear Our Guest, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Buda. We appreciate your comment. We hope to welcome you back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

Qi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I ordered 4 night, but the staff told me the order was 3 nights when I checked in. I argue with them so they said ok I adjusted your stay as 4 nights in our system. But when I checked out, they asked me to pay for the fourth night again. The cleaner wanted to clean my room at 8:00 am one day and I was asleep at that time point.
Stayed 4 nights in Jul 2019
Response from Diana on 5 Sep 2019
Dear Our Guest, Thank you for taking the time to share with us your experience at the Mercure Budapest Castle Hill. We are sorry for the inconvenience you have experienced during your stay. We have contacted you privately. With best regards, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2019
Response from Diana on 31 Jul 2019
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019
Response from Diana on 31 Jul 2019
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel. Rooms are spacious and good bed. It looks like the hotel was recently renovated very nicely. Everything was comfortable. Good location tona few popular sites in Budapest and close to public transportation.
Stayed 1 night in Jul 2019
Response from Diana on 10 Jul 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from Diana on 20 Jun 2019
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to castle district and metro
Stayed 4 nights in Jun 2019
Response from Diana on 12 Jun 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

MR G I M ROBERTON

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Diana on 12 Jun 2019
Dear MR G I M ROBERTON, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable and accessible
Overall, our stay is good. Hotel room look new though the front is still under renovation. Location of hotel is also near railway station and is interlinked to tram and buses for ease of travel to the old city. The hotel staffs are also nice and friendly. However as we arrived late at night at about 2230hr, the first impression of the hotel was a let down as we have to make a detour to the side entrance with our heavy luggage that was not lighted up and uneven ground.
Stayed 2 nights in May 2019
Response from Diana on 31 May 2019
Dear Our Guest, We do appreciate the time and care our guest took to evaluate Mercure Budapest Buda. Nevertheless, we are under a renovation period which will be finished until the end of this summer. We deeply hope this would not influence your stay in any way, and we will also have the chance to welcome you back in a newly renovated, beautiful hotel. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The client service was really good and accommodation was nice. The cleaners were noisy in the morning though
Stayed 2 nights in May 2019
Response from Diana on 8 May 2019
Dear Our Guest, We would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Mercure Budapest Buda that you have enjoyed your stay with us. We are glad to receive your compliments and we also appreciate your help in making us aware of the improvements that we can make to the services we provide. We are very much looking forward to welcoming you back to our hotel. With best regards, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2019
Response from Diana on 24 Apr 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Feb 2019
Response from Diana on 3 May 2019
Dear Our Guest, First and foremost, I would like to thank you for taking the time to give us your feedback concerning your stay with us. In order to prove our quality service we would like to know more about your experience. Please, if we can ask you send us please a private email. We sincerely hope that this way we can make sure that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Hegyesdi, Assistant to General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay with professional staff!
Our go-to hotel in the city. Professionalism, hospitality and helpfulness is always perfect. We arrived after a long journey on a Sunday afternoon and Ali, the receptionist welcomed us at the reception area. Communication was great. The manager scheduled for that evening upgraded our room, which was a terrific experience. The superior twin was spacious enough, the mattress was super comfortable (hard enough that is very rare nowadays). We loved our stay. The check-out was super efficient, we had two luggages being delivered to us from abroad, the receptionists were more than happy to assist us with it, Ali and his colleague (a younger man with lighter hair) also called us a taxi and made sure that everything was alright. Flawless experience!
Stayed 1 night in Feb 2019
Response from Diana on 18 Feb 2019
Dear Our Guest, Thank you very much for taking the time to share your experiences regarding your stay in the Mercure Budapest Buda. It is my great pleasure to receive such a positive review and I am glad to know that you were satisfied with our staff. I hope to welcome you back in our hotel soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
During the booking process I was told that I will get a free parking place (It is included in reservation), but after check in It turned out that there is no parking place, because the garage is being renovated. So finally I had to use external parking and pay for It (~5000HUF/day).
Stayed 2 nights in Feb 2019
Response from Diana on 4 Mar 2019
Dear Our Guest, Thank you for your comment. The hotel's parking is limited now due to the renovation. We are sorry for the inconveniences, we cannot guarantee parking space until the end of the renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. With best regards, Diana Hegyesdi, Assistant to General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not what we were expecting, hotel was under refurbishment which we wasn't informed about. However staff were friendly and helpfull . Ideal link using the metro but run down area surrounding the hotel is a bit off putting. Once inside the hotel room was spacious and comfortable.
Stayed 2 nights in Feb 2019
Response from Diana on 13 Feb 2019
Dear Our Guest, Thank you for your feedback regarding your stay. On one hand it is my pleasure to know that you were satisfied with the hotel room and with our staff. On the other hand I appreciate your negative remarks as well that helps us to find the way how to improve our services. I hope to welcome You back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but not as centrally positioned as I had expected.
Stayed 1 night in Feb 2019
Response from Diana on 7 Feb 2019
Dear Our Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negatives Only 2 creams each day for your tea/coffee. Very small area by washbasin. No soap dish provided. Nothing to prevent water coming out onto bathroom floor when taking a shower. Positives Staff very friendly and helpful. Great location for metro. Lovely bar area for drinks and to relax.
Stayed 5 nights in Jan 2019
Response from Diana on 28 Jan 2019
Dear Our Guest Thank you for your feedback regarding your stay. On one hand it is my pleasure to know that you were satisfied with the location and with our staff. On the other hand I appreciate your negative remarks as well that helps us to find the way how to improve our services. I hope to welcome You back soon. Best regards, Diana Hegyesdi, Assistant to General Manager

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut Möglichkeit Als schnell zu reichbar zu fuss
Stayed 1 night in Mar 2024