"I am writing to urgently bring a serious security and customer service issue to your attention.
At approximately 2:00 AM on Thursday, May 28th, I was awakened by someone knocking loudly on my door for a minute, followed by continuous banging for about 10 minutes. I was extremely frightened and immediately called the front desk, but no one answered. Five minutes later, the same individual returned and banged on my door for another 10 minutes.
The next morning at 7:30 AM, I reported this terrifying incident to the duty manager, Vincent F. He made me wait in the lobby for 40 minutes to check the security footage, only to tell me he couldn't find anything because he "accidentally looked at the wrong footage"—which is highly unprofessional given that I clearly stated my room number.
When I returned to the hotel that evening, another staff member, Mallory, gave me a completely conflicting story. She stated that according to Vincent's notes, it was just a DoorDash driver who knocked on the wrong door. It is completely absurd to claim that a delivery driver would violently bang on a door for over 20 minutes at 2:00 AM. I strongly believe the hotel staff is lying to cover up a major security failure and their failure to answer an emergency guest call.
I am requesting that Hotels.com takes the following actions immediately:
1 Issue a full refund for my 4-night stay due to the severe breach of safety protocols and terrible customer service.
2. Provide additional compensation points ."
You can enjoy retail therapy at Parkdale Mall during your stay in Beaumont. While in this family-friendly area, you can savour the top-notch restaurants.
Ford Park is just one of the places to see in Beaumont, so why not enjoy the other things to explore during your travels? While in this family-friendly area, you can savour the top-notch restaurants.
You can take time to visit Cinemark Beaumont 15 during your travels to Beaumont. While in this family-friendly area, you can savour the top-notch restaurants.
Explore the great outdoors at Beaumont Botanical Gardens, a lovely green space in Beaumont. While in this family-friendly area, you can savour the top-notch restaurants.
How many hotels should I expect to find close to Bruno and George Winery?
Expedia has 6 hotels and other accommodation options a few miles from Bruno and George Winery.
If I need to cancel the hotel reservation for my stay near Bruno and George Winery, will I receive a refund?
Yes, the majority of room reservations are refundable provided that you cancel prior to the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of your arrival date. If you booked a non-refundable reservation, you may still be able to cancel and be given a refund within a 24-hour period of your booking. Enter dates in and click on "Search", then you can filter by "fully refundable" to review the best options available near Bruno and George Winery.