โรงแรมและที่พักในบรุคเฮเวน

"Spacious room with tv and fridge. Needs updating and repairs. A lot of traffic noise."

"Helpful front desk"

"It’s a good quite place everything is awesome. They have very good customer service. I would like to come back one of the day."

"They forgot to clean our room the second night we were there so we had dirty towels in our room all day garbage, and had to go to the desk to get stuff for the next day cause we were checking out. The front desk, staff apologize, but we were not compensated at all."

"The room was perfect. The staff was friendly."

"Room was clean , staff were a little young and not too knowledgeable about questions I had . Breakfast was gone by time I came down"

"My parents loved it"

"The hotel and rooms are really nice. There is just no service. No one by the pool the bar is closed. They need more staff and then it would be great. Also, music by the pool would be nice. There was no vibe and a little boring. I went on the weekend and it should have full staff."

"No shuttle available as advertised. Failure to reimburse for cab fare after advertising shuttle. Rude staff. Expensive for what you get. Would never stay again."

"the rooms were very clean and comfortable. It's the rest of the property that is a mess. The side of the Ice Palace along the walk looks like an abandon garbage dumpThe new chairs by the pool are nice but hard as a rock and not at all comfortable to lie on. They should have mats to put on them. I'd even be willing to pay to rent one for the lounge chair."

"Needs serious update"

"The staff was extremely helpful and kind. The room was large, very clean and comfortable. The morning coffee was delicious and complimentary. My only complaint is that I did not like the use of Direct TV."

"Very clean. Easy to get to. Listing as described. Bed and furniture are nice and comfy. Only thing I would add is a broom and dust pain and some Clorox wipes so guest can keep it neat. 5 stars! Very nice host. "

"Front Staff was very helpful and caring."

"The overall stay was acceptable however there was an issue with one of their security guards. I will spare you the details, but it was very unprofessional. Beds, towels, and bathroom were all clean, but the bedroom carpet was filthy and I could tell that it had not been thoroughly cleaned in a while. The nightstand was sticky, and there were a pair of somebody’s eyeglasses on the floor between the right side of the nightstand and the wall. I enjoyed their breakfast buffet one morning and it was...

"Surprisingly satisfying. Older hotel but very suitable for a short stay. Clean and staff was very friendly. Offered a continental breakfast on Saturday morning."

"Everything was awesome"

"Room was very clean, but the sheets smelled like bleach. Very strong."

"The place doesn't at all feel safe. The rooms open to the parking and are completely cutoff from the main building or the lobby. Although smoking was not allowed, the room had too much cigarette odor."