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"Room recently refurbished. Very clean and modern-especially the bathroom."

"Had a lovely stay."

"Convenient location."

"Lovely rooms and decor. Very thoughfu touches, including water in the rooms and snacks. Breakfast was very nice with a good variety. The host was so accomodating. "

"A quaint quiet place to stay. Pretty much self serve, lots of charm."

"We stayed 8 minutes and our credit card was charged 139 dollars. We made a reservation for a non smoking room and was place in a room that was in disrepair and not clean smelling of cigarettes so bad it caused me to have an allergy attack. We called the front desk and we were place in another room that had a trong toilet cleaner smell like somebody's was trying to coverup the smell of something disgusting. This room was also dirty with dried blood stains on the duvet. Between the filth allergy...

"My family and I stayed here while visiting family in Monson. It was very convenient and safe. We were greeted with smiling faces upon our arrival. The staff were very accommodating and such a joy to interact with. The rooms were very clean and spacious. The breakfast was served hot every morning with a variety of options for my hungry teens. The pool was great on a couple rainy days. I would definitely stay here again and highly recommend this particular location based on the staff alone....

"we would never go back after being greeted by an AI kiosk in the registration. area to check in that was awful we asked to be checked in by a person. the desk person had zero idea about the area or any restaurants to recommend. he was clueless. the rooms were nice inside. the outside was old and shabby and cigarette butts but with lots of flowers. we would never go back."

"The staff at front desk were rude! I have been trying to get in touch with a supervisor from this property for over a week now! I paid the full bill for the stay in Expedia and Fairfield Auburn charged me AGAIN for the room and is now refusing to refund my money. On top of all of that, Expedia is refusing to assist. I will NEVER use Expedia and and I will NEVER stay at another Fairfield Inn. Your customer service is pathetic."

"Helpful staff"

"Clean. Great staff. Convenient location. Comfortable bed. Easy parking. Small but nice gym. Our wifi was iffy but otherwise we were very happy either way our stay."

"Exceeded our expectations!!!"

"We requested a room with handicap access. What we got was anything but. The room was at the end of a very long hallway, a distance that was nearly impossible for the handicapped individual."

"Enjoyed the room with kitchen. Staff were very helpful and friendly. Enjoyed the 24hr. Coffee. Only disappointed was paying $398 for one night because the band Journey was in town. Booked the room 6 months in advance. Same room goes around $209"

"Our room (202) was not cleaned well at all prior to our arrival. There was leftover food from the last guest in the microwave, the last guest left their gym shorts in a drawer and a blanket in the closet. The pullout couch didn’t have a sheet. The skirting for the bed was ripped as well. There was maybe 1 staff onsite. The breakfast option was cereal with maybe an 1/8th of a gallon of milk in a mini fridge. I would not recommend staying here."

"No pool, breakfast came out later than posted time for Continental breakfast. Ac wasnt working when went to front desk was told it couldn't be fixed and they jad no other accommodations so i checked out early"

"Staff was very friendly and helpful."

"Large room, comfortable king size bed. Ac/ heat and hot water great. Dated, worn out furnishing, chairs and pillows. Room odors..."

"Hotel is very nice, and felt safe and clean. The area however is flooded with homeless people and felt unsafe. We were only there 1 night for a concert. Wouldn’t return to Worcester."

"No soap in our shower. Stayed overnight quickly so didn't really allocate time to ask for some, but we really shouldn't have to do that at all."