"Our stay was honestly disappointing overall. The one-bedroom apartment we paid for had a horrible smell from the moment we walked in. We brought it to the staff’s attention right away and asked to switch rooms, but we were told no other rooms were available. Instead of resolving the issue, one staff member handed us cleaning supplies and expected us to deal with the smell ourselves. William, who worked at night, was the only employee who actually came to the room, checked the smell himself, and...
"Our stay was honestly disappointing overall. The one-bedroom apartment we paid for had a horrible smell from the moment we walked in. We brought it to the staff’s attention right away and asked to switch rooms, but we were told no other rooms were available. Instead of resolving the issue, one staff member handed us cleaning supplies and expected us to deal with the smell ourselves. William, who worked at night, was the only employee who actually came to the room, checked the smell himself, and...
jocelyn