"More miss than hit given the high rate. First, a few good things. Check-in was fairly fast, our room was available early and welcome mimosas provided. The massages were solid but not spectacular for the prices. The problems began our first night. Room service delivered our order to the wrong room, and then tried to blame us over an hour later. Have never had that happen before. Concierge gave us a room credit, but we had already paid for massages with a credit card, so we made the mistake of ordering room service again to use credit. Breakfast order was missing capers for lox bagel, Irish coffee missing whipped cream and someone also forgot to blend the acai smoothie as it was basically clumps of fruit and lumps of yogurt. We tried pool bar that day. 2 out of the 3 servers who weren't busy were instead busy staring down at their phones. I had to ask one of them to do her job. She told me I needed to move 2 steps left in order to serve me. Ok? The guacamole was mush inside a tiny plastic cup, the speciality cocktail tasted like chemical mix and the mojito slushie most likely had absolutely zero alcohol in it. Our last morning we ordered room service again and specifically asked them not to forget whipped cream on Irish coffee this time. They forgot. Upon checkout they tried to charge us $200 for our dog, even though the front desk manager waived that fee at check-in after we supplied service animal proof. This place is somehow still coasting off being a good resort in the past"
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