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"all the services was very good i like the hotel very much"

"Outstanding hotel"

"Aparte de lo caro que es, tienes que dejar 400 francos de deposito de habitación, el desayuno olvidate que es pagado, aunque pagues solo hay unas cuantas cosas que te obligan a pedir de la carta si no, tienes que comer pan con salchicha que es lo unico que hay de desayuno, el transporte claro es aparte no lo incluyen como algunos otros hoteles de menor precio, aqui pagas hasta por respirar, nada que ver con el hotel storchen en zurich que pagas caro si pero todo lo que hay en la habitacion es...

"Convenient parking. Good breakfast. Good location"

"A hard review to write. I gave 5 stars in most areas. The service and the overall property was excellent but for the price we had some issues. The KEY to the room is a huge pain! You only get one key and if you lose it there is a $1000 Swiss franc fee to replace it and a minimum 3 hour wait. Two doors to go through so it is very inconvenient. While the room we had was very large with a bedroom plus a large kitchen/living space with two patios there was only one TV in the living room! No bedroom...

"We stayed for one night as a family of three and were very happy to receive a free upgrade to a larger room upon arrival. Lovely and helpful staff, nice pools and good breakfast buffet, would definitely recommend for a family stay in Lugano."

"Everything was great！"

"Right next to the train station"

"Beautiful hotel"

"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300 Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group We stayed 6 rooms minimum...

"Great stay"

"The staff was amazing. The breakfast was great. The location perfect"

"เดินทางจาก lugano ด้วยรถเมล์ เดินเท้าต่อใกล้มาก สถานที่ตั้งดี สงบ พนักงานบริการดีมาก"

"Good location, less than 10 minutes from Lugano Paradiso train station. Plenty of places to drink, and dine. Nice short walk to the lake. "

"Very old furniture and room "