2/10
Im extremely disappointed with my experience in this place. I made a reservation for one night : I paid and then made an electronic check-in. I was supposed to arrive at 2pm. I was supposed to get an e-mail from Ella with the access code to enter the apartment and never got an answer on time. I tried to contact her by WhatsApp (voice messages and text messages), by e-mail and by the chat from hotels.com and we even asked a worker from the Sinaia turist information center to call her from a local line, with no answer. He told us that this was very weird and looked like a scam. So, we needed to make another reservation in another village in order to have somewhere to sleep. We finally got the access code too late and NEVER took possession of the apartment.
I asked hotels.com for a refund and they say that they contacted Ella about it and that she refused. Im also disappointed how hotels.com dont really care about their costumers. I have print screens of all the messages i sent to prove I did every step they it was supposed to be. But i have to pay for a service I didn’t use.
Kostadinka
เข้าพัก 1 คืน, ตุลาคม 2024