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"Very clean room with everything we needed. Staff were very friendly and helpful."

"Big rooms, excellent view lakeside. Well appointed with comfy beds"

"Front Reception was excellent! From that point on everything went down hill. A very run down room with a dirty window looking over the car park. Threadbare carpet and frayed edges of the mattress hanging down. Dated decor and a less than pristine bathroom with a disgusting non slip mat! Really! Loud music played in the breakfast room. Cold plates - Coffee like dishwater The morning server looked like she slept in her clothes with a straggly pony tail and un-ironed shirt. I already informed the...

"The staff were extremely friendly and helpful. Evening meal and breakfast were very good. The bed was extremely comfortable. The bathroom could do with some updating. Several significant cracks in the walls and evidence of water leaks around the heated towel rail and over bath shower head was leaking water out when running the bath taps. We only had one night so not really an issue for us."

"Amazing views and walks around the hotel. Basic room in need of modernisation. Beds were very comfortable. No curtains or blinds on the window! Toilet was broken on arrival but was fixed within the hour and offered a drink on the house which is nice. Staff very helpful and friendly. You can see the property is undergoing some work so understandable."

"Lovely room and a comfy bed, super friendly staff and a fantastic breakfast in the morning. Top notch all round!"

"cozy room"

"A classic 18 century coaching in with Ultra modern facilities and Michelin level food the staff are really helpful and can’t do too much for us helping us tune our TV to ensure that we had ability to watch the World Cup games. The food is a different level to coaching and could be a Michelin star restaurant the court outstanding and the quantity very generous. I would highly recommend this coaching in the Brown horse for either stay or a meal either way you’ll enjoy yourself. I’ll probably keep...

"Comfortable spacious functional bedroom for a family of 4. We had a restful and comfortable stay"

"Very handy hotel as a base for the attractions of the western coast of the Lake District. Set in lovely gardens and very quiet but just off the main road between Newbury Bridge and Barrow"

"Zero communication between Victorian House and Expedia, they had no idea I'd booked a TWIN ROOM despite it clearly being the case on the Expedia reservation. I actually would surmise that Victorian House staff just don't look at the reservation details from Expedia? I had walked 15 miles that day and was blamed for not having contacted Victorian House and requesting a twin room (newsflash: I don't need to do that, it says on my booking that I have a twin room reserved). I didn't really like that...

"Lovely room"

"What an amazing find. The rooms are very spacious and well equipped. The evening meal was so good, as was the breakfast. The team were incredibly helpful & I'll definitely stay again."

"Very modern, refurbished room, overlooking the beer garden and caravan site. I was pleasantly surprised by the number of goodies in the room, including fresh milk in the mini fridge, and the extra treats you get for staying with a doggo. The bathroom, bed and chairs were all super comfortable and everything was spotlessly clean. I had dinner in the restaurant, and the staff were super polite and friendly. I then really enjoyed my breakfast bap in the morning, the choice of breakfast options and...

"Very good hotel. We used it as a stopping off point travelling from Scotland to London."

"Of all the Royal Oaks in the world this one was amazing. All expectations were exceeded. Room was super comfortable. Food was top notch."

"Amazing location and amazing hotel. We loved our stay however it could do with some refurbishment. It is a dog friendly place so maybe could do with a deep clean in the restaurant area. The food was good but all the dog hair everywhere was a bit unpleasant. However we would still come back."

"The room was neat and tidy yet very little space for a double room, more like a single room. Some staff were more conscientious than others at breakfast time. The menu was more akin to a good pub rather than a nice hotel. The setting was superb but the property was undergoing refurbishment which spoilt it a bit."