8/10 Good
Natalie
Travelled with family
11 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a very nice resort but nothing stands out about this hotel. We have stayed at other resorts in Bora Bora that each had something unique to offer but that unfortunately wasn’t the case here.
I hear a lot about the bad service at this hotel but I’m glad to say for the most part the service was great. There were a couple of faux pas that I thought were odd for a hotel of this caliber.
The restaurants are nice but nothing spectacular. I would have hoped for a signature restaurant. I believe Arii Moana is supposed to be that for them, but it fell short of expectations and was our least favorite of the three restaurants.
We were lucky enough to experience the motu dinner when we were there and that was a highlight for us. Alphonse from the catering team took really good care of us.
We also enjoyed the night snorkel and this was a unique experience for us. Ambre was a great host.
The hotel’s chat feature was very helpful and they were very responsive, usually within a couple of minutes. I also appreciated the really strong complimentary WiFi.
One of the main reasons for staying in an overwater bungalow is being able to swim right outside your room. Most of the time we couldn’t do that because the current was too strong but even if it wasn’t, it was deeper than we expected.
Overall we enjoyed our time there but nothing really stood out about this hotel compared to the others that we stayed in at Bora Bora
Natalie
Stayed 6 nights in Jun 2024