Find hotels in Bolnhurst from ฿1,938

"Spa access not clearly disclosed and disappointing stay We chose Barton Hall Hotel & Spa largely because of its high Expedia rating and the expectation of enjoying the spa during our stay. However, on arrival we were told that spa access for hotel guests is not guaranteed, as day spa and twilight bookings can take priority. This came as a surprise because the spa is presented as a complimentary amenity at the time of booking on the Expedia listing, with no indication that access may depend on capacity. The first time this was explained was at check-in after payment had already been taken, by which point we had travelled over 40 miles to the hotel with no practical opportunity to reconsider the booking or cancel without charge. While the hotel eventually found a spa slot for us, the interaction at reception felt uncomfortable and detracted from what was meant to be a relaxing visit. Room 18 also appeared to require maintenance, with marks on the walls, worn fixtures and deteriorating window frames. In general, parts of the building appeared tired, with uneven floors and visible cracking and bowing to the lounge ceiling that raised some concern. There were also safety issues: the bathroom towel rail became extremely hot and both my girlfriend and I burned ourselves on it, and I stumbled on a raised threshold entering the spa. Despite raising these issues afterwards, no apology or acknowledgement of the inconvenience was offered, which was disappointing."

"Room had dust and cobwebs Shower difficult to turn on and off TV was very basic, although the description said 'premium channels' Bed was very hard (too hard) and springs were noisy Duvet was thin, and cold Only one spare pillow, which were all thin, so need more Some lights did not work / we're not connected to a switch Minimal plugs Heater was very noisy,"

"All good "

"Too many misbehaved dog whining continually in the bar area, one not on lead, therefore it kept coming under our table and sniffing!!"

"Great little getaway food was great there isn’t a lot of amenities local but to us that’s why we like it ,a little time to wind down Staff friendly and rooms nice and clean "

"Great quiet Location with friendly staff. This was our 4th visit. I like the White Company toiletries, the bath robe and slippers and the old fashioned teapot and cosy for your morning tea with fresh milk. Recommend thoroughly and we’ll be back later in the year. "

"It was okay to be honest, it was fair."

"The bathroom was lovely with a good shower. The room was clean but some of the furniture felt tired and dated. Paint chips and heat/water marks on surfaces. Overall, very happy, though."

"Staff were friendly and helpful. The room was basic and a bit stuffy but fine for 1 night for a business trip. The pool area is dated and needs cleaning / upgrading. I didn't have the breakfast as it was expensive, walked to a nearby cafe which was very nice"