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"We asked for extra hangers that were never received and security was a bit frustrating to deal with. "

"absolutely love the staff the front desk the valet golf. They’re all top notch. Without being said multiple areas were under construction very very noisy. You couldn’t sleep past 7:30 in the morning on top of that we had to be moved rooms three times we had no hot water in the first room the second room didn’t have the bag configurations we paid for. Third room they had to move us into a room that was in a construction zone we waited till after 6 PM to check in even though we were there as early as 1230 just cause I don’t know why so that definitely put a damper on the trip but staff is Top-notch. "

"Love this place. Everything was amazing."

"Super clean room ac worked great"

"We booked 3 days at IHG Boca for doctors appts. We left after the first night due to BED BUGS. There were roaches on the first floor common areas in the corners. Our room was on the 4th fl. The bedbugs appear at night, first in the corners of the mattress which had many sheets to hide the bugs. The desk staff could not help us with a refund. I would like a refund and am in the process of filing with Boca Health dept."

"The pool skimmer was not working and there was a lot of stuff floating in it which i brought to their attention. We watched the bartender one night who did not rinse the stuff properly between making drinks. The hotel was very accomodating for our 2 dogs and there were lots of great areas to walk around. "

"I think they need to change the name from embassy because that hotel made embassy suites look bad"

"We checked in late because we were basically just sleeping there. The room, upon arrival, was musty and smelled very stale. We were exhausted, so we just used cologne to help mask the odor and went to sleep. "

"The room was very nice and clean. However, the walls are very thin. I could hear the people next to me like they are in my room. They were talking and yelling until 4:30 in the morning. It wasn’t a good experience. "