Absolutely beautiful stay , we stayed at the sister hotel , beautiful out door area , little kitchen for all our needs , nothing was too much trouble , 10 /10 all in , everything you needed for a little get away with family , only issue was getting the TV to work if you could leave a notice near where the TV is with instructions on how to connect 😀
Nothing major nor did it effect our time there, but just for future reference for people staying longer than our night away.
Over all accommodation was amazing, staff were very welcoming and friendly, would 100 percent recommend and stay again my self. Close walk to coral island , shops and town centre took us roughly 20 mins with kids in tow to and from train station, which was amazing 👏
Thankyou for our amazing stay . Take care , im sure we will see you again in the near future x
I booked a family room for 6 travellers at The Beeches Hotel for a one-night stay (24th–25th) with breakfast included. When we arrived, we were told they could not provide the room we had already booked and paid for. After a long discussion while my children were waiting tired in the car, they first offered us two separate rooms with only 5 beds in total, which obviously was not suitable for 6 people.
They then suggested moving us to another hotel, High Tide Hotel, but shockingly asked us to pay an extra £45 to cover their own mistake. After refusing to pay anything extra, they finally sent us there anyway — again with only 5 beds for 6 people.
The room was in a terrible condition: the toilet was dirty and had clearly not even been flushed after the previous guest, there was no toilet roll, no towels, no soap, no cold water, and the shower holder was broken. There was even an opened box of biscuits left in the room. On top of that, we were told breakfast would not be provided, despite it being included in the original booking.
Overall, this was one of the worst hotel experiences I have ever had. Completely unacceptable management, poor customer service, and terrible hygiene standards. I would never return and would not recommend this place to anyone.
Arrived Friday the 7th August 2026 to be met by a man who we now know was the owner, to ask why we were there as they had tried to contact us to cancel. Nothing received. Told there was nothing available even though i had 2 rooms booked. After a conversation was offered a family room that sleeps 4. This room had a 4ft bed and bunk beds. Not ideal for 4 adults but better than nothing. I asked about a refund for the 2nd room which the owner agreed to. The en suite had blood on the tiles, in the shower base and on the plynth of the shower. Black mould and dirt around the shower the towels provided were grey not even close to being white and like cardboard. Paper peeling off the walls, water left in the kettle from previous people. Petty but not right. No hot water for the 2 nights we were there. New manager arrived on the Saturday very apologetic and agreed i should be refunded for the other room. Seemed genuinely disgusted at the blood and dirt etc in the room. Provided an extra fan as the room was like an oven. When we checked out on Sunday he apologised again, gave me his number to contact him. Seemed a genuine nice guy. However, my messages since regarding a redund have been ignored so am now taking it up with my card company. Was asked if we would go back and give them another chance. I said yes if i get the refund and its cleaner by December. AS THERE HAS BEEN NO CONTACT OR CONSIDERATION THAT ALL THIS CAUSED A LOT OF STRESS. I/WE WILL NOT BE BACK.